NOP 455 - Customer Quality Emploter

Responsible for customer complaints (8D reports), managing third-party resident and troubleshooting, and providing on-site information collection and confirmation for the OEM factory's during the sample/mass production stage if necessary. 

主要负责客户抱怨的处理，第三方驻厂工作的管理以及样件阶段主机厂装车情况现场支持

Requirements

1. College or above in Mechanical Engineering, Vehicle Engineering, Automation, or Computer and Electronics related fields. 

机械、车辆工程、自动化或计算机，电子相关专业大专及以上学历。

1. At least 3 years of experience in quality management or customer quality engineering in the automotive parts industry; experience with active suspension systems, hydraulic systems, or electronic control systems is preferred.  having experience in after-sales flashing or software quality engineering is preferred.

3年以上汽车零部件行业质量管理或客户质量工程师相关工作经验，有主动悬架系统、液压系统或电控系统相关经验者优先。

1. Familiar with automotive industry quality management systems (IATF 16949, VDA 6.3, etc.) and customer quality standards. 

熟悉汽车行业质量管理体系（IATF 16949、VDA 6.3等）及客户质量标准。

1. Proficient in quality tools and processes such as APQP, PPAP, FMEA, MSA, and SPC. 

熟悉APQP、PPAP、FMEA、MSA、SPC等质量工具及流程。

1. Strong problem analysis and resolution skills, with the ability to independently write 8D reports and drive improvement actions. 

具备良好的问题分析和解决能力，能够独立编写8D报告并推动改进措施。

1. Excellent communication and teamwork skills, capable of effectively interacting with customers, internal teams, and suppliers. 

具备较强的沟通能力和团队协作精神，能够高效与客户、内部团队及供应商沟通。

1. Proficient in using quality analysis tools such as Minitab and Excel. 

熟练使用质量分析工具，如Minitab、Excel等。

1. Good command of English in listening, speaking, reading, and writing, with the ability to handle international customer quality issues. 

具备英语听说读写能力，能够应对国际客户质量问题。

1. Strong sense of responsibility and willingness to travel when required. 

责任心强，能够适应一定程度的出差需求。

Responsibilities

1. Handle customer complaints (8D reports), lead root cause analysis, and drive corrective and preventive actions. 

处理客户投诉（8D报告），主导分析质量问题的根本原因，并制定和推动纠正预防措施的实施。

1. Analyze customer field returns (RMA), drive internal improvements, organize and analyze the quality performance of products on the client side (such as customer complaints and customer returns), promote internal improvement, and avoid recurrence from a system level. and enhance customer satisfaction. 

负责客户市场端的退货（RMA）分析，整理分析产品在客户端的质量表现（如客诉，客退），推动内部改善，从系统层面避免重复发生, 推动内部改善并提高客户满意度。

1. Organize and promote quality improvement activities to the customer complaints using continuous improvement methodologies.

组织和推动客户投诉问题的质量改进活动，采用持续改进方法提升产品质量和可靠性。

1. Maintain customer quality data and regularly report quality performance and improvement plans to management.

建立并维护客户质量数据，定期向管理层汇报客户质量表现及改进计划。

1. Respond to and implement corrective actions for annual customer audits (VDA6.3, IATF 16949, etc.) as plant quality contacts.

负责工厂质量部门窗口应对年度客户审核（VDA6.3、IATF 16949等）和整改措施的实施。

1. On site support for the car assembly during the launch stage:

样件阶段主机厂装车情况现场支持

1. Maintain close communication with third-party resident to ensure that they comply with CMI requirements and provide timely support for on-site problem confirmation and information feedback from the OEM factory.

与第三方驻厂人员保持密切沟通，确保驻厂人员按照公司要求，及时支持主机厂现场问题确认与信息反馈。

Benefits

In addition to a competitive salary, we have a health plan, life insurance, so that you can make the most of your time away from work.We promise to do our best to make being part of the team the ultimate benefit with cutting edge technologies to work on and an environment centered on transparency, trust, action, curiosity, independence and design.This environment is fostered with various ancillary benefits such as a reimbursement for pre-approved team activities, snacks & drinks, daily lunch and other events. 

除了具有竞争力的薪资外，我们还提供健康保险和人寿保险，让您能够充分享受工作之外的时光。
我们承诺尽最大努力，让成为团队一员本身成为最大的福利——您将有机会接触前沿技术，并置身于一个以透明、信任、行动力、好奇心、独立性和设计为核心的工作环境中。
此外，我们还通过各种附加福利来营造这一环境，例如对经批准的团队活动提供报销、零食和饮品、每日午餐以及其他各类活动。