Warranty Support Administrator

 

At RDO Equipment Co., warranty support is more than processing claims about delivering accuracy, supporting our locations and customers, and helping ensure a best-in-class ownership experience. As a Warranty Support Administrator, you'll play a key role in managing warranty registrations, supporting manufacturer programs, processing warranty claims, and assisting with warranty reimbursement activities. If you enjoy working with details, collaborating across teams, and helping drive operational excellence, this is an opportunity to make a meaningful impact with an industry leader.

What's in it For You:

• Competitive compensation to reflect your experience.
• State-of-the-art workspaces and amenities in the heart of downtown Fargo.
• A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO’s benefits page.
• A company that lives by its core values: they’re not just words on a wall – they’re how we work, grow, and lead. Click here to learn more.

Why RDO?

When you join RDO Equipment Co., you’ll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world’s leading equipment and technology manufacturers, but we’re a people business first. RDO has grown from humble roots, guided by a family’s values, and shaped by the strengths, voices and entrepreneurism of our team members.

Our Fargo, ND Field Support Office is located in the heart of a thriving, fast-growing metro area that blends small-town charm with big-city energy. At the Fargo Field Support Office, you’ll work alongside knowledgeable, collaborative partners who support teams across the company. Whether you're looking to grow your career or make a meaningful impact, you’ll find the support and opportunity to thrive here.

What You Will Do:

• Support warranty operations: Process warranty credits, account coding, and warranty reimbursement activities while maintaining accuracy and efficiency.
• Manage warranty claims: Reconcile claims, communicate reimbursement differences, and submit parts, PIP, and entry-level manufacturer warranty claims.
• Coordinate machine registrations: Work with customers, locations, and dealer groups to confirm machine registration details, update registrations, and complete responsible dealer transfers.
• Support manufacturer programs: Proactively monitor manufacturer programs and communicate opportunities and requirements to locations and customers.
• Monitor warranty receivables: Review assigned general ledger accounts and communicate needed entries to accounting and field teams in a timely manner.
• For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:

• Accounting or bookkeeping skills: The ability to accurately process, reconcile, and maintain financial records.
• Strong computer skills: Comfort using a variety of software applications, systems, and reporting tools.
• Knowledge of service operations: A working understanding of service department processes and procedures.
• Exceptional organizational skills: The ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Strong communication skills: Excellent verbal and written communication when interacting with customers, coworkers, and management.
• Customer-focused mindset: A commitment to providing outstanding customer experience.
• Valid work authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love it Here:

• Meaningful, Fast Moving Work: Payroll is never boring — each pay cycle brings new challenges, problem solving opportunities, and the satisfaction of getting it right.
• People First Team Culture: You’ll be part of a supportive, collaborative payroll team that values accuracy, trust, and helping one another succeed.
• Connected to Community: We believe in giving back — through local events, volunteering opportunities, and staying engaged in the Fargo community you’ll call home.
•  A dynamic environment: where no two days are the same.
•  A supportive team: that’s as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
• Opportunities to: grow, learn, and lead in the industry.