Payment Lifecycle Senior Specialist - OFAC Investigations & Sanction Services

Be part of JPMorganChase’s operations team supporting global payments, where accuracy, speed, and client focus matter. In this role, you’ll investigate and resolve USD activity inquiries received from financial institutions, corporate clients, and internal partners—helping ensure timely, high-quality outcomes for our customers. You’ll also support processing of multi-currency payments for global clients, contributing to smooth day-to-day transaction execution and issue resolution.

As a Payment Lifecycle Senior Specialist in JPMorganChase’s operations team supporting global payments, you will investigate and resolve USD activity inquiries received from financial institutions, corporate clients, and internal partners—helping ensure timely, high-quality outcomes for our customers.

Job responsibilities:

• Analyze, prioritize, and resolve payment-related inquiries and cases accurately and within defined service standards (SLAs).
• Own assigned cases end-to-end, including timely follow-ups, stakeholder coordination, and clear status updates until closure.
• Initiate, verify, and process payments and related adjustments, ensuring accuracy, completeness, and adherence to procedures/controls.
• Maintain strong working knowledge of relevant systems and applications; stay current on process changes and system enhancements.
• Communicate clearly and professionally with internal partners and (where applicable) external stakeholders through concise written and verbal updates.
• Identify recurring processing issues and exception drivers; recommend and support process improvements to reduce rework and prevent future occurrences.
• Apply basic accounting concepts to support reconciliations, investigation, and accurate resolution of payment discrepancies.
• Demonstrate reliability and professionalism through consistent attendance, punctuality, and disciplined case management.
• Provide shift coverage and work overtime as required to meet business needs and service commitments.

Required qualifications, capabilities, and skills 

• Minimum of two (2) years of relevant experience in payments processing, payments operations, or related financial services operations roles.
• Working knowledge of international payment processing operations, including key end-to-end workflows, investigation/repair, and exception handling.
• Familiarity with payments messaging and networks, including ISO standards (e.g., ISO 20022), SWIFT, and wire transfer processing.
• Strong client and service mindset, with a focus on accuracy, timeliness, and high-quality resolution.
• Proven ownership and follow-through, including proactive problem-solving, root-cause identification, and appropriate escalation when required.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with internal partners and external stakeholders across levels.

Preferred qualifications, capabilities, and skills 

• Experience in back-office or operations roles within a bank or financial services organization
• Strong analytical and PC proficiency, including Microsoft Office (Excel, PowerPoint, Word); MS Access knowledge preferred/beneficial.

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives and Employees in Personal Relationships Policy.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s Human Resource (HR) Policies and Guidelines.

Consult your Manager for any specific guidelines for your line of business or if you’re unsure about your eligibility for an internal application.

Make sure your profile is updated in the new me@jpmc > Hiring and discuss internal mobility plans with your Manager at the soonest time possible. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.