Lead Services Specialist - Customer Service Management

**Job Description Summary** The Military Field Service Representative (FSR) located in Tolemaida, Colombia, will support the Colombian military in their operation, management, repair, installation, and maintenance of assigned GE equipment for starting up and operating a T700 engine depot. In this role, the FSR will act as a liaison between GE Aerospace and the customer. Candidates must be mobile to meet the needs of the customer, program and business. **Job Description** **Role Summary/Purpose** The T700 turboshaft engine Field Service Representative will provide on-site support to the Colombian military to start up a T700 depot facility supporting helicopter engine repair. The FSR will provide on-site technical assistance to the depot and military organizations meeting both business and contractual objectives. Additionally, while acting as a liaison between the GE factory and the customer, the FSR will support the operation, management, repair, installation, and maintenance of their assigned propulsion system products. **Essential Responsibilities** + Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support issues related to depot level tooling, maintenance, repair, and management of T700 engines as required. + Establish and maintain on-site relationships to provide on-going technical and business support to assigned customers. + Includes direct customer interaction and coordination, utilizing in-depth knowledge of engine installation, operation and troubleshooting to help the customer quickly resolve issues and stay on schedule. Technical discipline, analytical thinking and technical experience are required to execute on contract deliverables. + Create presentations and spreadsheets that utilize pivot tables and Pareto charts to assist in drilling down to find root cause for issues and create lasting solutions. + Self-motivated, highly detailed and uses best practices to achieve goals while integrating well with others. Aware of the competition and the factors that differentiate them in the market. + Uses best judgment and has ability to propose different solutions outside of set parameters to address more complicated maintenance and troubleshooting processes with technical variety and /or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and external sources outside of own team to arrive at decisions. + Acts as a resource for colleagues with less experience. May lead projects with low risk and resource requirements. Explains information, developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues. **Required Qualifications** + Fluent reading, writing and speaking Spanish and English + Bachelor's Degree from an accredited college or university (or a High School Diploma / GED with a minimum of 4 years of experience in a field service representative or jet engine maintenance position). + Minimum of 3 years of field maintenance, modification, and repair experience on T700 engines. + Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. + Ability and willingness to travel as required. + Ability and willingness to obtain and maintain a U.S. Government security clearance. **Desired Characteristics** + 5 years of hands-on turboshaft engine maintenance experience. + T700 engine experience at depot, organizational, intermediate maintenance levels and flight line troubleshooting + Strong personal customer interaction and communication skills + Strong leadership skills + Proven analytical and quality improvement abilities + Demonstrated proficiency in repair troubleshooting, shop operations and testing of jet engines and support equipment tooling + Able to work with and make formal presentations to all levels of maintenance, engineering, and management + Project management experience + Demonstrated ability to lead and influence customers and peers + Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel including the ability to express thoughts in both oral and written communications + Able to work independently, with technical guidance to perform work requirements + Possess a high degree of tact and diplomacy to work harmoniously with customers at all levels + FAA Powerplant license + Note: **To comply with US immigration and other legal requirements, it is necessary to specify the minimum number of years’ experience required for any role based within the USA.** **For roles outside of the USA, to ensure compliance with applicable legislation, the JDs should focus on the substantive level of experience required for the role and a minimum number of years should NOT be used.** **Additional Information** **Relocation Assistance Provided:** Yes \#LI-Remote - This is a remote position GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.