Customer Relations Specialist – Operations Intelligence
AmsterdamRegularPosted Jun 30, 2026
Key responsibilities
Profile
- Analyze Customer Relations performance data, trends, risks and opportunities.
- Build and tools and/or dashboards that support Operations and Product to reduce inflow and improve customer sentiment
- Turn complex data into clear business recommendations for leadership and operations.
- Support with facts, insights and root-cause analysis.
- Work with Process Managers to identify bottlenecks and improve workflows.
- Support forecasting, capacity planning and early-warning signals for operational risk.
- Use AI and advanced analytics to improve reporting, automation and insight generation
- identify bottlenecks in Customer Service tooling (primarily the AI chatbot) and draft specific proposals for improvement
- Ensure data quality, consistent definitions and reliable performance measurement.
Profile
- Strong analytical thinker, but framed as a Service and Product business partner.
- Comfortable with KPI design,dashboards and performance storytelling.
- Process-oriented and improvement-minded.
- Able to translate numbers into operational actions and decision support.
- You are comfortable using or willing to master AI to turn large volumes of customer service interaction data into specific drivers and opportunities for improvement