This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Sales Support Administrator based in the United States.
As a Sr. Sales Support Administrator, you will play a key role in supporting complex customer accounts and ensuring the seamless execution of sales and project workflows. Working closely with National Account Managers and cross-functional teams, you will coordinate critical administrative processes, manage customer data, and help drive operational efficiency from quote creation through project completion. This role requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced remote environment. You'll serve as a trusted resource across departments while helping deliver an outstanding customer experience and supporting long-term business success.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Sales Support Administrator based in the United States.
As a Sr. Sales Support Administrator, you will play a key role in supporting complex customer accounts and ensuring the seamless execution of sales and project workflows. Working closely with National Account Managers and cross-functional teams, you will coordinate critical administrative processes, manage customer data, and help drive operational efficiency from quote creation through project completion. This role requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced remote environment. You'll serve as a trusted resource across departments while helping deliver an outstanding customer experience and supporting long-term business success.
Accountabilities:
- Support complex national customer accounts by partnering with National Account Managers and project teams throughout the sales lifecycle.
- Create, revise, process, and book customer quotes while ensuring the accuracy of proposals, contracts, billing information, and account documentation.
- Establish and maintain customer accounts, billing profiles, site information, and account procedures across multiple business systems.
- Coordinate project-related administrative activities, including schedule updates, file maintenance, billing research, project tracking, and recurring service setup.
- Act as a primary point of contact for sales administration systems, providing troubleshooting support and resolving workflow or booking exceptions.
- Collaborate with internal departments including Contracts, Billing, Installation, Customer Service, and Sales to ensure efficient project execution and customer satisfaction.
- Manage customer profile documentation, conduct audits, maintain SharePoint records, and support departmental process improvement initiatives.
- Participate in customer onboarding, internal project meetings, reporting activities, and provide mentorship and workflow support to junior team members.
- High school diploma or equivalent required; college degree preferred.
- 2–4 years of experience in sales support, sales administration, customer service, or a related administrative role.
- Experience supporting sales organizations and working directly with customers in a fast-paced business environment.
- Strong proficiency with Microsoft Office and the ability to quickly learn and navigate multiple business systems and CRM platforms.
- Excellent organizational, multitasking, time management, and prioritization skills with the ability to manage high volumes of work and meet deadlines.
- Strong analytical abilities with experience handling large datasets, maintaining accurate records, and resolving discrepancies.
- Outstanding written and verbal communication skills with the ability to collaborate effectively across multiple departments.
- Ability to work independently, solve problems proactively, and mentor less experienced team members.
- Experience within the security industry is considered an asset but is not required.
- Competitive compensation with incentive eligibility.
- Fully remote position within the United States.
- Comprehensive medical, dental, and vision insurance.
- Company-paid life insurance and accidental death & dismemberment (AD&D) coverage.
- Company-paid short-term and long-term disability insurance.
- Voluntary supplemental benefit options.
- 401(k) retirement savings plan.
- Flexible Spending Account (FSA).
- Paid time off.
- Tuition reimbursement program.
- Employee Assistance Program (EAP).
- Ongoing training, professional development, and career growth opportunities.