Dealer Success Manager (US Market)

Skip to main contentEnglishEnglishBack to all jobsDealer Success Manager (US Market)MiamiFull-timePermanent employeeApply for this jobAboutChrono24 is the world’s leading online marketplace for luxury watches, trusted with over 500,000 listings across 150+ countries and backed by more than 20 years of market experience. Our US organization is in active growth mode, expanding our dealer network and establishing Chrono24 as the #1 platform in the US luxury watch market. We are looking for a Dealer Success Manager to join our Miami-based team and drive the full lifecycle of dealer activation, development, and retention. Role Overview The Dealer Success Manager owns the dealer journey from registration through activation and long-term membership growth. This is a proactive, commercial, and highly autonomous role focused on speed, conversion, and account development. You will independently manage your own portfolio like a business: setting priorities, building development plans, and driving dealers forward. We expect you to take initiative, spot opportunities across your book of accounts, and act on them. You will be responsible for reducing time-to-activation, improving tester-to-member conversion, and growing dealer accounts within our tier structure. Sitting at the intersection of operations, sales, and account management, your work will directly impact US supply growth. What you can expectOwn and independently drive the full dealer journey — from registration to activation, tester conversion, and long-term growthProactively develop your portfolio: build and execute your own account-development plans rather than waiting for inbound requestsContact new dealers quickly, lead onboarding, and ensure required documents and KYC steps are completedRemove friction in the onboarding process and continuously improve time-to-activationServe as the main point of contact for testers, guiding them toward active membershipIdentify high-potential accounts and design tier-upgrade plans on your own initiativeEducate dealers on platform features, listing best practices, and sales toolsMonitor dealer activity, anticipate at-risk accounts, and take action early to protect conversion and retentionPartner cross-functionally with Acquisition, KYC, Product, and Operations to ensure smooth handoffs and improve the dealer experience What sets you apartMust-Have Qualifications Self-starter with a proactive, independent, ownership-driven work style4+ years of experience in account management, customer success, or B2B sales, ideally in marketplace, e-commerce, or platform environmentsDemonstrated track record of proactively and independently developing accounts — you are used to owning a book of business and growing it without close supervisionProven ability to own and improve a KPI such as conversion, activation speed, or retentionStrong commercial mindset and relationship-building skillsHighly organized and able to self-manage multiple accounts and competing priorities at onceStrong communication skills, both written and verbalComfortable using a CRM and working in structured workflowsBased in or willing to relocate to Miami, FL Nice-to-Have Qualifications Experience in luxury goods, watches, or collectiblesFamiliarity with KYC or compliance processesExperience with dashboards like Qlik, Tableau, or LookerExisting relationships in the US dealer or auction communitySpanish language skills a plusWhat we offerJoin the global market leader in luxury watch e-commerce at a pivotal moment of US expansionHigh-impact, highly visible role — your results directly shape US supply growthMiami-based team with a collaborative, performance-driven cultureCompetitive compensation package with performance-based variable componentExposure to a global organization spanning Miami, London, and Karlsruhe HQReal ownership: this is not a support role — you run your portfolio like a businessAbout usJOIN US NOW!We stand for a dynamic company culture with flat hierarchies and strong...