IT Support Specialist

IT Support Specialist @ Island IT Coppell, TX, US Full-time All Jobs Description About IslandIsland is the ideal environment for enterprise work, where security is everywhere without ever getting in the way.The Island Enterprise Platform unifies AI enablement, network access, data protection, identity, and endpoint control into one coherent workspace—so organizations get universal visibility and control, and users get a fast, fluid, beautifully simple experience. It's not just a better way to secure work. It's a better way to work. Backed by investors like Coatue Management, Insight Partners, and Sequoia Capital, and trusted by some of the largest, most respected enterprises on the planet, Island is redefining what the modern workplace can be.Come join us in building something that's already changing how the world works.How we workWe are on a mission to enable the future of work. We believe in being deliberate in our actions, moving fast, staying humble, and paying attention to the details.About our teamOur IT team keeps Island's employees productive and well-equipped every day, making sure everyone has the Tools, access, and support they need to do their best work. We partner with teams across the company to deliver fast, reliable, and friendly technical support while continuously improving our processes and infrastructure.About the roleWe're looking for a hands-on IT Support Specialist to join our team and play a key role in keeping our employees productive. This role combines technical problem-solving with strong communication skills and a sense of ownership, serving as the primary point of contact for employees across hardware, software, and access needs.About you/who we are looking forA team player with strong interpersonal skillsA clear communicator who can translate technical issues into simple explanationsService-oriented, with a genuine interest in helping othersAble to prioritize effectively and stay calm under pressureDetail-oriented, with a strong sense of ownership and accountabilityComfortable juggling multiple tasks in a dynamic environmentFluent in English for documentation, policies, and vendor interactionWhat You'll DoBe the primary point of contact for employees needing IT assistance across hardware, software, and access issuesDiagnose and resolve technical problems through remote sessions and direct interaction, aiming for quick and effective solutionsTake full ownership of support requests, from initial troubleshooting through resolution or escalation when neededSet up and onboard new employees with the tools they need, including device provisioning and basic guidanceCollaborate with internal teams to improve processes, tools, and the overall user experienceHelp maintain office IT infrastructure, such as meeting rooms and shared equipmentYou might be a fit if...Around 4-6+ years of experience in an IT support / helpdesk role (must have)Working knowledge of identity and device management tools, e.g. Okta, Active Directory, or similar (must have)Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and experienced in managing conference room logistics, including scheduling and setting up audiovisual equipment for meetings.Comfort supporting macOS and Windows environments and device management solutions (must have)Experience working in a startup organization or an IDF unit (must have)Strong troubleshooting skills across both hardware and softwareBasic understanding of networking concepts (DNS, DHCP, TCP/IP) and remote connectivity (VPN)Bonus points if...Experience supporting peripherals like printers and meeting room systemsScripting or automation skillsOkta CertificationPhysical EnvironmentThis position requires the ability to perform sedentary work, which involves exerting up to 10 pounds of force occasionally, and/or a negligible amount of force to lift, carry, push, pull, or otherwise move objects...