Vice President, Client Processing Manager

We’re seeking a future team member for the role of Vice President, Transfer Agency Client Operations Manager to join our UK TRANSFER AGENCY OPERATIONS team. This is an individual contributor role with client management responsibilities located in Luxembourg.   

In this role, you’ll make an impact in the following ways:

• Managing day to client interactions and escalations across all aspects of Transfer Agency service
• Develop and implement strategies to enhance client service delivery, by leveraging industry best practices and innovative solutions.
• Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
• Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction.
• Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree in Business Administration, Finance, or a related field.  Advanced degree or relevant certifications are a plus.
• 4-7 years of total work experience is preferred. Operational or client service delivery experience preferred.
• Excellent analytical and problem-solving abilities
• Effective communication and interpersonal skills for client interaction and collaboration across teams