Technical Account Manager
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in Canada.
This is an exciting opportunity to join a fast-growing, remote-first technology environment focused on helping enterprise organizations modernize and scale their digital operations. In this highly strategic customer-facing role, you will act as a trusted technical advisor for major enterprise accounts, guiding customers through complex adoption journeys and helping them maximize business value from advanced orchestration and AI-driven solutions. Working at the intersection of cloud architecture, distributed systems, and emerging AI technologies, you will collaborate with cross-functional teams to solve complex challenges, drive platform adoption, and influence long-term customer success. This role is ideal for professionals who enjoy combining deep technical expertise with relationship building, strategic consulting, and hands-on problem solving in a highly collaborative environment.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in Canada.
This is an exciting opportunity to join a fast-growing, remote-first technology environment focused on helping enterprise organizations modernize and scale their digital operations. In this highly strategic customer-facing role, you will act as a trusted technical advisor for major enterprise accounts, guiding customers through complex adoption journeys and helping them maximize business value from advanced orchestration and AI-driven solutions. Working at the intersection of cloud architecture, distributed systems, and emerging AI technologies, you will collaborate with cross-functional teams to solve complex challenges, drive platform adoption, and influence long-term customer success. This role is ideal for professionals who enjoy combining deep technical expertise with relationship building, strategic consulting, and hands-on problem solving in a highly collaborative environment.
Accountabilities:
- Serve as a trusted technical advisor for strategic enterprise customers, supporting them throughout their adoption and growth journey.
- Lead technical discussions related to platform architecture, deployment strategies, scalability, and operational best practices.
- Develop and execute tailored technical adoption plans designed to maximize customer outcomes and long-term value realization.
- Provide hands-on guidance, onboarding support, and advisory services to both technical and business stakeholders.
- Advise customers on modern architectural approaches involving AI-enabled automation, large language models, intelligent workflows, retrieval systems, and cloud-native infrastructure.
- Conduct platform health assessments, proactively identify risks, and coordinate escalation management to ensure successful deployments.
- Build strong partnerships with internal teams including Customer Success, Product, Engineering, Consulting, Sales, and Support to drive customer success initiatives.
- Participate in strategic on-site engagements with customers to strengthen relationships and accelerate key initiatives.
- Minimum of 3 years of experience as a Technical Account Manager, Solution Architect, Customer Success Engineer, or similar customer-facing technical role.
- Strong background in designing, deploying, and supporting large-scale distributed systems and mission-critical enterprise applications.
- Hands-on experience with Kubernetes at CKAD or CKA level, as well as cloud platforms such as AWS, Azure, Google Cloud, or OpenShift.
- Proficiency in at least one programming language such as Java, Python, C#, or similar, along with familiarity with enterprise application frameworks.
- Strong understanding of APIs, microservices architectures, event-driven systems, identity and access management, and observability practices.
- Exposure to modern AI technologies, including LLMs, retrieval-augmented generation (RAG), vector databases, AI agents, or GenAI frameworks.
- Knowledge of AI infrastructure considerations such as governance, security, latency optimization, reliability, and cost management.
- Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts to both technical and business audiences.
- Proven ability to build trusted relationships with senior stakeholders and deliver strategic advisory services.
- Willingness to travel and spend time on-site with customers as required (up to approximately 30% during certain periods).
- Relevant certifications such as CKA, CKAD, AWS Certified Solutions Architect, or Azure Solutions Architect are considered a strong asset.
- Experience with enterprise automation, process orchestration, BPM, or RPA solutions is desirable.
- Competitive compensation package with an annual target cash range of approximately CAD $159,400 to CAD $262,100, depending on experience, skills, and location.
- Equity participation opportunities through a virtual stock option program, where applicable.
- Fully remote and flexible work environment with home office support and co-working allowances.
- Flexible time off policies that promote work-life balance and employee wellbeing.
- Access to comprehensive healthcare and mental wellness programs.
- Retirement, pension, life insurance, and disability coverage where applicable.
- Annual learning and development budget to support certifications, courses, books, and professional growth initiatives.
- Company-sponsored team gatherings, international offsites, local meetups, and connection budgets to foster collaboration and community.
- Lifestyle and wellbeing benefits designed to support personal interests, family needs, and financial wellness.