Guest Service Agent - Steady Extra (Planet Hollywood LV)

Las Vegas, NVPart-timePosted Jul 17, 2026

As a Guest Service Agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel

Process check-in and check-out transactions for guests
Assist guests with questions about the city and property
Offer assistance with reservations for meals, shows, and other activities when appropriate.
Assists with guest service recovery when possible
Always Maintains an Upbeat and Positive attitude
Responsible for being appraised for current events in hotel assisting guests
Acts a liaison on behalf of the guest to expedite guest requests
Maintains a professional and courteous attitude towards all guests (internal and external)
Anticipating guests' needs and guest expectations
Greets all guests with the proper introduction, and make them feel welcome; answer telephones promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.

Must be 18 years of age or older
Strong Interpersonal and communication skills.
Proficiency in a second language would be beneficial.
Self-starter with strong problem-solving ability
One year experience in front desk or guest service field
6 months experience in basic computer knowledge
Team Player
Excellent oral and written communication in English
Heavy telephone volume; must be able to tolerate secondary smoke; close knit environment, with constant co-worker involvement
Must be able to complete several tasks at once with accuracy;
Must be able to stand for entire shift (an average 8 hour shift).
Ability to follow directions.

ADDITIONAL REQUIREMENTS