Digital Customer Experience Training Specialist

As a Digital Customer Experience Training Specialist in Cluj-Napoca, you will play a key role in driving the adoption of Salesforce, the Sales go-to-market technology stack, and eCommerce solutions while supporting the organization's transition toward self-service channels. You will empower Sales, Customer Service teams, and customers through impactful training programs, engaging learning content, clear communications, and effective support resources. In This Role, Your Responsibilities Will Be:

• Develop, maintain, and continuously improve training materials, onboarding programs, and learning resources for internal teams and customers

• Assess business processes, identify skill requirements, and translate workflows into structured learning paths that support user adoption, role-based training, and organizational change initiatives

• Partner with regional and functional stakeholders to align adoption strategies with user readiness, customer needs, and market maturity.

• Create engaging enablement resources such as guides, FAQ, knowledge articles, walkthroughs, and training scripts.

• Execute the Salesforce Training Program and Digital Adoption Roadmap to drive consistent engagement and proficiency across user groups

• Contribute to solution design and testing activities by validating digital experiences from an adoption, training, and usability perspective

• Lead communications related to new releases, enhancements, and digital initiatives, ensuring readiness and alignment across teams. 

• Build and manage a network of key users and champions to promote best practices, encourage knowledge sharing, and gather actionable field feedback.
   

Who You Are:

You possess a strong technical aptitude and curiosity that enable you to quickly understand, adopt, and promote digital solutions. You are passionate about improving user experiences, simplifying processes, and driving technology adoption. You build strong partnerships across diverse teams and collaborate effectively to achieve shared goals. You take ownership of outcomes, consistently delivering high-quality results and maintaining a customer-focused mindset.

 

For This Role, You Will Need: 

• Experience in digital adoption, sales enablement, customer onboarding, or sales/service operations. 

• Strong understanding of CRM and eCommerce user journeys, including common adoption challenges and best practices.

• Ability to create engaging training materials and facilitate enablement sessions that drive behavioral change and user adoption.

• Strong stakeholder management and relationship-building skills, with the ability to collaborate effectively in a global environment.

• Excellent written and verbal communication skills with the ability to simplify complex concepts for diverse audiences

• Self-motivated and proactive, with the ability to work independently while continuously learning and adapting to new technologies, processes, and business needs

• Bachelor's degree in Business, Education, Training and Development, Information Systems, or a related field, or equivalent relevant experience.

• Minimum of 2 years of experience delivering training and enablement programs for Salesforce or similar business application platforms.

• Strong analytical, problem-solving, and communication skills.

• Professional proficiency in English.

 Preferred Qualifications That Set You Apart: 

• Salesforce Administrator certification and/or Salesforce training experience.

• Experience with digital adoption platforms and learning management systems.

• Advanced proficiency in next gen presentation tools or other content creation tools.

 

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.