This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Enterprise Customer Success Manager based in United States.
In this role, you will act as a strategic advisor to some of the world’s most complex enterprise customers, helping them transform how they operate through advanced AI-powered workflow and supply chain solutions. You will guide organizations through the full customer lifecycle, from onboarding and implementation to long-term adoption, expansion, and measurable value realization. This position sits at the intersection of customer success, consulting, and digital transformation, requiring both technical fluency and executive presence. You will work closely with senior stakeholders in large manufacturing and enterprise environments to drive meaningful business outcomes. The environment is fast-paced and highly collaborative, with strong cross-functional alignment across product, engineering, and services teams. This is a high-impact role where customer success directly influences product evolution and company growth.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Enterprise Customer Success Manager based in United States.
In this role, you will act as a strategic advisor to some of the world’s most complex enterprise customers, helping them transform how they operate through advanced AI-powered workflow and supply chain solutions. You will guide organizations through the full customer lifecycle, from onboarding and implementation to long-term adoption, expansion, and measurable value realization. This position sits at the intersection of customer success, consulting, and digital transformation, requiring both technical fluency and executive presence. You will work closely with senior stakeholders in large manufacturing and enterprise environments to drive meaningful business outcomes. The environment is fast-paced and highly collaborative, with strong cross-functional alignment across product, engineering, and services teams. This is a high-impact role where customer success directly influences product evolution and company growth.
Accountabilities:
- Own the end-to-end customer journey for complex enterprise accounts, ensuring successful onboarding, adoption, expansion, and long-term value realization.
- Serve as the primary strategic partner and trusted advisor for senior stakeholders, guiding best practices in AI-driven workflow transformation and operational efficiency.
- Drive implementation success by coordinating with cross-functional teams including Product, Engineering, and Professional Services.
- Monitor customer health, proactively identify risks and opportunities, and ensure resolution of critical issues with a focus on outcomes and business impact.
- Lead executive-level communications, reporting, and business reviews to ensure alignment on value delivery and success metrics.
- Identify expansion opportunities, influence key decision-makers, and foster long-term customer advocacy and partnership growth.
- 5+ years of experience in Customer Success, Professional Services, Consulting, or similar roles within enterprise SaaS environments.
- Proven ability to engage, influence, and present to senior executives and cross-functional stakeholders in complex enterprise organizations.
- Strong experience with enterprise systems such as ERP, MRP, supply chain platforms, or workflow management solutions.
- Excellent project management skills, including scope definition, timeline ownership, and executive-ready reporting.
- Deep understanding of customer success methodologies focused on onboarding, adoption, retention, and value realization.
- Strong problem-solving mindset with a strategic, customer-centric approach focused on measurable business outcomes.
- High fluency and curiosity in AI and emerging technologies, with the ability to translate technical capabilities into customer value.
- Ability to thrive in fast-paced, high-growth environments with strong ownership and independent execution.
- Competitive compensation package with significant equity ownership opportunities.
- Comprehensive healthcare coverage including medical, dental, vision, and life insurance for employees and families (100% covered in many cases).
- Flexible remote or hybrid work environment across the United States and Mexico.
- Exposure to senior executives and Fortune 500 organizations in manufacturing and supply chain industries.
- Opportunity to directly influence product direction, customer strategy, and company growth.
- Quarterly in-person company offsites to foster collaboration, alignment, and culture.
- High-impact role with strong career growth in a fast-scaling AI-driven startup environment.
Requirements:
Benefits: