Specialist, Operations (Shops)

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Specialist, Operations (Shops)Full-timeCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionAbout the RoleThe Specialist, Operations (Shops) is responsible for driving operational excellence across foodpanda Bangladesh’s Quick Commerce (QC) Shops business.The role serves as the operational counterpart to the Account Management team, focusing on operational performance, fulfilment excellence, data analysis and process improvement, while Account Managers retain commercial ownership of vendor relationships.The Specialist will own the operational performance of the QC Shops portfolio by analysing business performance, identifying operational risks, coordinating cross-functional initiatives and executing field-based interventions to improve vendor performance and customer experience.A key responsibility of the role will be supporting the rapid expansion of AAA stores on the foodpanda platform. The Specialist will lead operational readiness, coordinate picker deployment, inventory readiness and launch execution to ensure successful launches and post-launch stabilisation.The role will also work closely with Regional Operations teams to identify best practices across Delivery Hero markets and successfully implement initiatives within Bangladesh.The role is expected to independently own operational outcomes across the Shops portfolio, lead cross-functional initiatives, manage complex operational projects with minimal supervision, and proactively identify opportunities to improve operational performance at scale.   Key Responsibilities1. Shops Performance Management.Own the operational performance of the QC Shops portfolio across Bangladesh.Monitor, analyse and improve operational performance across key business and fulfilment metrics including:  Item Not Found (InF), Vendor Offline Rate, Vendor Fail Rate, Perfect Fulfilment Rate (PFR), Order Acceptance Rate, Cancellation Rate, Replacement Offered %, Picker Utilisation, Orchestration SKU Coverage & Stock and assortment availabilityIdentify operational risks and recurring performance issues through data analysis.Perform root cause analyses and develop structured action plans to improve vendor performance.Partner closely with Account Managers to implement operational improvement initiatives for underperforming vendors.Conduct joint vendor visits where required to validate operational issues and ensure agreed actions are implemented.Measure, monitor and report the business impact of operational improvement initiatives.  2. Strategic Retail Partner ExpansionLead the operational execution of strategic retail partner launches from planning through post-launch stabilisation.Coordinate operational readiness across Operations, Commercial, Account Management and partner teams.Manage launch timelines, dependencies, risks and stakeholder communication.Coordinate picker onboarding, training, deployment and operational readiness for new strategic partner launches.Ensure operational processes and SOPs are successfully implemented before and after launch.Monitor launch performance and drive corrective actions where required.Continuously improve the operating model for strategic retail partners as the business scales.  3. Picker Operations & Inventory CoordinationCoordinate operational readiness of foodpanda picker teams supporting Shops operations.Monitor picker training-to-deployment readiness.Identify stores, categories and SKUs requiring inventory verification based on operational data.Define inventory count priorities and provide clear guidance to picker teams on...