System Administrator

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox System AdministratorFull-timeCompany Descriptionefood is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionWe are in the unique position to experience new and interesting situations that many companies have never seen before. We bake challenges by using agile methodologies, top-line tools, and of course always working with the best of teams. This is a chance to be part of a rapidly growing team in a company that is changing the food delivery landscape, and be able to influence, execute and see the impact of your work at the end of the day. We are looking for a System Administrator to be responsible and accountable for the smooth running of our computer systems within requirements, specifications, costs, and timelines. The role is accountable to ensure the implementation and maintenance of efood’s computing needs. The successful candidate will have proven professional experience and detailed knowledge of best practice processes. What you'll do:Provide end-user support by diagnosing and resolving hardware, software, and network-related issues via ticketing systems, email, remote assistance, or in person.Install, configure, and maintain computer systems, software, and peripherals (Windows, macOS, Linux).Manage user accounts and permissions in Intune, Jamf, and Okta.Troubleshoot basic network issues (LAN, Wi-Fi, VPN) and assist in maintaining telecommunications systems (VoIP, PBX).Deliver field support services across the organization’s remote buildings and offices, ensuring uninterrupted IT operations and timely resolution of on-site issues using the company's car.Assist in onboarding and offboarding employees, ensuring proper IT setup.Maintain IT documentation, including troubleshooting guides and knowledge base articles.Stay updated with emerging technologies and IT support best practices.Ensure information security policies are adhered to and assets are properly managed.Collaborate with external and internal partners to coordinate technical projects and system optimizations. Life @efood:At efood, no day is the same as the day before!At efood, we constantly have chances to raise the bar improving, innovating, and challenging ourselves to grow! 🏔️ We take ownership of what we do, embracing challenges, and making things happen! ✔️ We move with pace to deliver value fast, which keeps us ahead, always balancing speed with quality! 🚀 We stay humble ❤️ as we grow and dive deep🔍 in situations, asking questions & exploring beyond the surface to get the best solutions! We bring good vibes by lifting each other up, focusing on what’s possible, and being the kind of teammate everyone wants on their side! 🙏 We’re a fast-growing, dynamic team where every efooder has the opportunity to shine, grow, and be part of something exciting. Hungry enough to join us?QualificationsUniversity or Postgraduate Degree in Computer Science, Information Technology, or related field.1-2 years of experience in an IT support role.Strong troubleshooting skills in hardware, software, and operating systems (Windows, macOS, Linux).Experience with user management in Single-Sign-On Platforms (OKTA), Intune, JamfPro, Active Directory.Basic knowledge of network troubleshooting (LAN, Wi-Fi, VPN).Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk).Strong problem-solving ability and a customer-oriented approach.Excellent written and verbal communication skills in English & Greek.Ability to work independently and manage multiple tasks effectively.Category B driving licence is required.  Nice to Have:ITIL Foundation certification or other relevant IT...