Complex Director of Diplomatic Sales - Conrad Orlando and Conrad Washington DC

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!

Here's what you'll do during a typical day:

• Sales Strategy & Market Development 

  • Lead the sales effort for Diplomatic, EMEA and APAC market segments. 

  • Identify, solicit, and convert high-value transient business from embassies, consulates, government delegations, international organizations and high-net-worth individuals.

  • Develop and deploy strategic sales plans that align with each hotel’s goals and market trends, with a focus on driving premium ADR and long-term partnerships. 

  • Collaborate closely with the Director of Leisure Sales to ensure alignment and synergy across all transient segments in support of the resort’s overall revenue objectives. 

  Client Relationship Management

   • Cultivate strong, lasting relationships with diplomatic decision-makers and global travel advisors focus on EMEA and APAC.

  • Serve as the trusted liaison for VIP guests and diplomatic delegations, ensuring seamless experiences and discreet, personalized service. 

  • Host high-profile site visits, FAM trips, and industry events to showcase both property offerings supporting the overall group/transient efforts. 

  Performance & Revenue Optimization 

  • Collaborate with the Revenue Management teams at each property to set transient pricing and preferred agreements.

   • Monitor competitor activity and market shifts to proactively adjust strategies. 

  • Prepare and present sales performance reports and forecast analyses to leadership at each property on a monthly, quarterly, and annual basis.

   Team Leadership & Cross-Functional Collaboration 

  • Partner with Marketing at each hotel to promote leisure packages, preferred offers, and strategic campaigns across all channels. 

  • Support operational teams in executing packages, upgrades, and special requests for VIP clientele. 

  • Represent Conrad Orlando and Conrad Washington DC at tradeshows, client events, and global roadshows, with travel required both domestically and internationally. 

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Qualifications:

Previous Luxury Sales - 3 years

 Multi Hotels Sales - 3 years

Diplomatic Selling experience with prior relationships - 3 years

 

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