Your future role at a glance
Location: Austin, TX
Facility: Dell Children's Medical Center
Department/Specialty: Imaging Administration
Schedule: Day Shift | Monday - Friday 8:00a - 5:00p
Life at Ascension: Where purpose meets opportunity
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.
Benefits that help you thrive
- Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
- Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
- Time to recharge: pro-rated paid time off (PTO) and holidays
- Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
- Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
- Family support: parental leave, adoption assistance and family benefits
- Other benefits: optional legal and pet insurance, transportation savings and more
How you’ll make an impact in this role
Orchestrate High-Volume Patient Intake: Provide a welcoming, professional front-line experience by checking in patients, verifying demographics, and preparing them for their imaging appointments.
Manage Complex Diagnostics Scheduling: Efficiently coordinate and book diagnostic imaging slots, balancing provider availability with patient preferences within the scheduling system.
Command Imaging Media & CD Production: Meticulously burn, package, and distribute diagnostic imaging CDs for patients and referring physicians in strict compliance with HIPAA and medical release policies.
Deliver Seamless Patient Navigation: Provide clear, compassionate verbal and written directions to patients navigating the facility, ensuring they understand pre-procedure instructions.
Provide Cross-Functional Clinical Support: Leverage previous clinical exposure (such as PCT or Medical Clerk background) to anticipate patient needs, assist with room turnaround cues, and maintain a highly organized reception suite.
What minimum requirements you’ll need
Education:
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
What additional preferences we're seeking
Bilingual Fluency (Required): Fully bilingual in Spanish and English, with the ability to communicate medical terms and facility directions clearly to a diverse patient population.
Proven Healthcare Foundation: Prior experience as a Patient Care Technician (PCT), CNA, or Medical Clerk is required to ensure a smooth transition into an active diagnostic imaging environment.
Digital Media & Computer Agility: Comfortable using computer systems to manage scheduling databases and perform digital media tasks (e.g., burning CD-ROMs and retrieving patient electronic files).
Compassionate Communication Skills: Exceptional interpersonal and verbal communication skills, with a patient-centric mindset to ease anxieties associated with diagnostic imaging.
Detail-Oriented Multitasker: Strong organization and time-management skills to handle checking in patients, incoming phone calls, and media distribution simultaneously.
Equal employment opportunity employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
E-Verify statement
Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.