Pessoa Analista de Customer Success Sênior - Onboarding Enterprise
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pessoa Analista de Customer Success Sênior - Onboarding Enterprise based in Brazil.
This role is an opportunity to lead the onboarding journey of enterprise-level customers within a fast-growing HR technology environment.
You will own complex implementation projects from kickoff to go-live, ensuring successful adoption and long-term customer value.
The position combines project management, strategic consulting, stakeholder engagement, and SaaS implementation expertise.
You will work closely with senior client stakeholders and internal teams to translate business needs into effective platform solutions.
With high autonomy and ownership, you will help build scalable onboarding processes, improve customer experiences, and shape operational excellence.
This is an ideal role for someone who enjoys solving complex challenges, driving impact, and creating structure in an evolving environment.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Pessoa Analista de Customer Success Sênior - Onboarding Enterprise based in Brazil.
This role is an opportunity to lead the onboarding journey of enterprise-level customers within a fast-growing HR technology environment.
You will own complex implementation projects from kickoff to go-live, ensuring successful adoption and long-term customer value.
The position combines project management, strategic consulting, stakeholder engagement, and SaaS implementation expertise.
You will work closely with senior client stakeholders and internal teams to translate business needs into effective platform solutions.
With high autonomy and ownership, you will help build scalable onboarding processes, improve customer experiences, and shape operational excellence.
This is an ideal role for someone who enjoys solving complex challenges, driving impact, and creating structure in an evolving environment.
Accountabilities:
- Manage multiple enterprise onboarding projects simultaneously, from initial kickoff through final handoff to the Customer Success team.
- Build and maintain detailed project plans, timelines, milestones, and governance routines to ensure successful implementations.
- Identify risks, anticipate blockers, and proactively drive solutions to maintain project scope, quality, and deadlines.
- Develop and improve onboarding playbooks, templates, dashboards, and operational processes for enterprise customers.
- Conduct discovery sessions to understand customer business goals, HR processes, and implementation requirements.
- Act as a bridge between customers and internal teams such as Product, Support, and Data, translating business needs into platform configurations.
- Manage relationships with multiple stakeholders, from operational HR teams to executive-level decision makers.
- Design and deliver customized training sessions for different user profiles, including administrators, managers, and employees.
- Monitor adoption indicators and engagement metrics during onboarding, identifying opportunities for improvement and risk prevention.
- Ensure smooth transition from implementation to ongoing customer success management through detailed documentation and alignment.
- Leverage AI tools in daily workflows to improve productivity, communication quality, documentation, and operational scalability.
- Capture project insights and contribute to continuous improvements across products, processes, and customer journeys.
- Experience with SaaS implementation, customer onboarding, or project management in B2B environments, preferably with enterprise customers.
- Strong project management skills, including planning, prioritization, execution, and delivery of complex initiatives.
- Ability to manage multiple projects simultaneously while maintaining attention to detail and quality.
- Excellent communication skills, with the ability to adapt messaging for different audiences, from operational teams to C-level executives.
- Strong business understanding and ability to connect customer objectives with implementation strategies.
- Ability to make decisions, remove blockers, and move projects forward with autonomy.
- Comfort working with complex enterprise environments and high-level stakeholders.
- Strong organizational discipline and ownership mindset.
- Consistent use of AI tools to increase efficiency, productivity, and scalability.
- Previous experience in HR technology, human resources, or performance management solutions.
- Familiarity with project management methodologies and practical application of delivery frameworks.
- Experience using customer success or CRM tools such as HubSpot or similar platforms.
- Technical understanding of SaaS platform configuration and integrations.
- Remote work environment with flexible working hours.
- Opportunity to build and improve enterprise onboarding processes with significant autonomy and ownership.
- A culture that encourages innovation, experimentation, and practical use of AI tools.
- Weekly dedicated learning time during working hours to support professional development.
- Regular feedback cycles and semiannual performance reviews.
- Flexible meal and food allowance through Caju card (R$43 per working day).
- Home office allowance through Caju card (R$100 monthly).
- Health and dental insurance with coverage of up to 85%.
- Birthday day off and additional time-off benefits based on tenure.
- Paid maternity, paternity, bereavement, and marriage leave.
- Childcare assistance for children up to 5 years old.
- Access to Wellhub fitness benefits.
- Access to Conexa Saúde healthcare services.
- Life insurance.
- Full-time schedule of 40 hours per week, Monday to Friday.
As a Senior Customer Success Analyst focused on Enterprise Onboarding, you will be responsible for managing end-to-end implementation projects for strategic customers. You will act as the main point of coordination throughout the onboarding lifecycle, ensuring successful delivery, stakeholder alignment, and continuous improvement of processes.
Requirements:
The ideal candidate has strong experience managing SaaS implementations, enterprise onboarding projects, or complex B2B customer success initiatives. You should be highly organized, customer-focused, and comfortable managing strategic relationships with diverse stakeholders.
Preferred qualifications include: