About Kastle
Kastle is building the AI employee for consumer lending. We work with some of America's largest banks and mortgage lenders, helping them scale their contact center and compliance operations using autonomous AI Agents that process payments, originate loans, and help customers get a world class experience during the biggest financial decisions of their lives. We've processed over $1 billion in transactions and are backed by Y Combinator and Commerce Ventures. If you are interested in building AI that is applied in the real world where precision, reliability, and performance matter and redefine access to credit across the world, apply below.
About the Role
You’re joining at an inflection point. Our usage has grown 40x in the last 6 months and our Agent Product and Success team is a high impact group that shapes how customers use and gain value from our product. You will partner closely with customers to guide deployments, support adoption and ensure they have the tools and insight they need to achieve meaningful outcomes. You will work cross functionally with Engineering and Sales to surface customer needs, solve challenges and help shape how our technology performs in real world environments. This role blends relationship management with hands on execution and is ideal for someone who thrives in a fast paced setting and wants to have a direct impact at a high growth company.
What You’ll Do
Own deployments end-to-end: scope requirements, customize agents, define success metrics, manage the roadmap, and drive customers from signed contract through full production adoption
Serve as a strategic thought partner to C-suite and senior executives at major servicers and banks — shaping AI roadmaps, leading steering forums, and driving the decisions that determine how AI gets deployed across their operations
Translate customer requirements into production-grade AI systems — working directly with engineering to build, test, and iterate on agents handling millions of customer interactions
Monitor account health through usage telemetry, surface risk early, and execute retention and expansion plays before problems escalate
Build durable executive relationships and lead high-stakes conversations around compliance risk, operational redesign, systems integration, and borrower experience transformation
Partner with engineering to submit crisp, data-backed product feedback that translates customer friction into roadmap improvements
Help define the playbooks, hiring bar, and operating standards that will scale the Agent Success function as Kastle grows
What You'll Bring
We're looking for people who have owned complex, high-stakes engagements and are ready to move from advising on strategy to being accountable for its execution. Strong candidates typically come from one of these backgrounds:
Technical Product Managers or Solutions Engineers who have run complex, multi-stakeholder deployments at product-focused or infrastructure technology companies and want to operate at a higher level of strategic ownership
Early-stage operators or former founders who have built from zero, thrive in ambiguity, and understand what it takes to earn trust with enterprise customers
Engagement Managers or Senior Consultants from MBB consulting firms who have led enterprise transformation programs and are ready to own outcomes rather than advise on them
Great to Have
Are familiar with Agentic AI tool deployments in large organizations
Have working knowledge of Customer Support processes, systems, and best practices
Have experience in a high-growth startup environment
Have a bachelor's degree in Science, Technology, Engineering, Math or similar fields
Why join Kastle
Opportunity to work with a world class team building a generational company that will redefine how every loan in America is made and managed
Competitive Compensation + Meaningful Equity at a high growth company
High ownership and direct input on product direction, company culture, and how the ASM function scales
Ability to move fast while your work impacting millions of customers. Add a new feature in a few days and ship it to top 10 lenders the next week.
Other Perks and Benefits
Free MLO training and support
Robust medical, vision, & dental coverage
401(K) plan offering
Paid Company Meals
Company offsites to get to know the team