This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Success Manager, Construction based in India.
This role sits at the intersection of construction expertise and technology adoption, helping leading AEC organizations unlock measurable value from advanced construction software platforms. You will act as a trusted technical advisor, guiding customers through the design and optimization of digital workflows that improve project delivery, collaboration, and operational efficiency. The position involves close partnership with Customer Success teams to translate business objectives into scalable technical solutions. You will support customers in configuring platforms, integrating systems, and leveraging data to drive better decision-making. A strong focus is placed on enabling adoption through training, health checks, and continuous improvement initiatives. This is a high-impact, customer-facing role within a fast-evolving environment focused on digital transformation in the built world.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Success Manager, Construction based in India.
This role sits at the intersection of construction expertise and technology adoption, helping leading AEC organizations unlock measurable value from advanced construction software platforms. You will act as a trusted technical advisor, guiding customers through the design and optimization of digital workflows that improve project delivery, collaboration, and operational efficiency. The position involves close partnership with Customer Success teams to translate business objectives into scalable technical solutions. You will support customers in configuring platforms, integrating systems, and leveraging data to drive better decision-making. A strong focus is placed on enabling adoption through training, health checks, and continuous improvement initiatives. This is a high-impact, customer-facing role within a fast-evolving environment focused on digital transformation in the built world.
Accountabilities:
- Act as a technical subject matter expert on construction platform capabilities, workflows, and integration possibilities
- Lead technical customer engagements, analyzing construction workflows and translating them into scalable digital solutions
- Configure and optimize construction workflows including document management, RFIs, submittals, field operations, and model coordination
- Design dashboards, reports, and analytics to track project performance, adoption, and operational outcomes
- Support integrations between construction platforms and enterprise systems such as ERP, BI tools, and other AEC technologies via APIs and data connectors
- Conduct technical health checks, workshops, and training sessions to drive platform adoption and maturity
- Partner with Customer Success Managers to execute customer success plans and ensure alignment with business outcomes
- Translate customer business initiatives into platform capabilities aligned with AEC industry best practices and ROI objectives
- Share insights, best practices, and success stories across internal teams to support continuous learning and improvement
- 5+ years of experience in the AEC (Architecture, Engineering & Construction) industry or construction technology sector
- Strong understanding of construction project workflows and delivery processes
- Experience implementing or supporting construction technology solutions in enterprise environments
- Familiarity with SaaS platforms and digital transformation initiatives in construction
- Experience building dashboards, reporting, or analytics using project or construction data
- Knowledge of construction ecosystem tools such as BIM, ERP systems, and project management platforms
- Experience working with APIs, data integrations, or BI tools such as Power BI is a plus
- Ability to engage with stakeholders from project teams to executive leadership
- Strong analytical, problem-solving, and customer-focused mindset
- Excellent communication and collaboration skills in cross-functional environments
- Willingness to travel as required for customer and internal engagements
- Passion for improving construction outcomes through technology and innovation
- Competitive compensation package aligned with experience and market standards
- Performance-based incentives including bonus and potential equity/stock grants (role dependent)
- Comprehensive health, dental, and wellness benefits
- Opportunity to work with global enterprise AEC customers on high-impact digital transformation projects
- Flexible remote work arrangement (India-based remote role)
- Continuous learning and professional development opportunities
- Exposure to cutting-edge construction technology and SaaS ecosystems
- Collaborative, innovation-driven environment focused on customer success and impact
- Opportunities to influence product adoption strategies and industry best practices.