Senior Customer Onboarding Specialist (HR)

PeblSenior Customer Onboarding Specialist (HR) LocationToronto, OntarioEmployment TypeFull timeLocation TypeHybridDepartmentOperationsCompensationCA$88K – CA$125KOur job titles may span more than one career level. The base pay depends upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified.Purpose in Every PositionPebl puts a world of talent at your fingertips. With our AI-powered Global Work Platform™, companies can hire, pay, and manage employees in 185+ countries—removing risk, red tape, and guesswork from global growth. Backed by more than a decade of compliance leadership and local expertise, Pebl helps businesses move fast, stay compliant, and scale with confidence. With Pebl, companies everywhere can hire great talent anywhere.Where Your Work Moves the Needle.At Pebl, every team member drives our success. Joining us means more than filling a role—you’re accountable for results and impact. Our values guide how we operate, execute, and collaborate across borders. By putting them into action, you’ll help us scale faster, compete harder, and lead the future of global work.What Makes You a Great FitWe’re looking for a highly organized and client-focused Senior Customer Onboarding Specialist to join our Customer Onboarding team. In this role, you’ll serve as the primary point of contact for clients during onboarding, guiding them from contract signature through successful employee onboarding across multiple countries.This role is focused on delivering fast, frictionless onboarding experiences for Pebl’s most strategic customers and partners, combining strong execution with a consultative, client-first approach.You thrive in fast-paced, cross-functional environments and bring a strong sense of ownership to everything you do. You’re equally comfortable managing detailed project plans and leading client conversations, and you take pride in delivering a structured, high-quality experience that builds trust from day one.You understand that exceptional onboarding is the foundation of a long-term client relationship and are motivated by creating experiences that set customers up for ongoing success.How You’ll Make an ImpactBuild strong client relationships by understanding each customer's broader business goals and supporting a seamless experience across the full client lifecycleLead client onboarding sessions, setting clear expectations on process, timelines, roles, and onboarding approachPartner with clients on country rollout strategy and sequencing, helping prioritize markets for efficient global expansionProvide consultative guidance on global hiring, including country-specific requirements, key considerations, and trade-offsSupport benefits benchmarking and alignment, helping clients understand statutory versus market practices and make informed decisionsAct as a product expert, guiding clients through Pebl’s platform and enabling them to confidently manage their global workforceMaintain clear visibility into onboarding progress, proactively communicating updates, risks, and next stepsCollaborate across Sales, Onboarding, Customer Experience, Product, Finance, and other cross-functional teams to deliver a seamless and frictionless onboarding experienceSupport client expansion into new countries and high-volume hiring, ensuring consistency and scalability of onboarding processesChampion the customer perspective, synthesizing feedback and partnering with Product and Engineering to continuously improve the client and employee experienceContribute to process improvements and standardization efforts to enhance onboarding quality and team efficiency at scaleLet’s Connect If You HaveExperience working in a SaaS or technology-driven environmentExperience in project management, program management, or client onboarding, ideally in a global or high-growth environmentStrong ability to manage multiple stakeholders and...