Enterprise Client Success Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Enterprise Client Success ManagerFull-timeCompany DescriptionAre you ready to trade your job for a journey? Become a FlyMate!Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease - no matter where they are in the world.What more do we need to truly be unstoppable? Perhaps, that is you! Who we are:  Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.  Job DescriptionThe Opportunity:Flywire is looking for an Enterprise Client Success Manager to own and grow relationships with our most strategic travel clients. You'll sit at the intersection of sales, operations, and product, serving as the trusted advisor who ensures clients are getting maximum value from Flywire's payment solutions while driving retention and revenue growth.What You'll Do:Build and maintain deep, trusted relationships with enterprise travel clients, acting as their primary point of contact and internal advocate at FlywireDevelop bespoke strategic account plans for each client to maximize payment volume, product utilization, and overall satisfactionPartner closely with the Travel Sales Team on pipeline accounts — contributing to implementation and go-live planning well before a client's first transactionDrive revenue growth through proactive upselling and expansion opportunities within your book of businessOwn escalated client issues end-to-end, including chargebacks, refunds, and operational challenges, ensuring timely and accurate resolutionDeliver regular business reviews, analytics, and reporting that help clients understand their performance and identify opportunitiesLead and execute short- and long-term operational initiatives, continuous improvement plans, and client-driven special projectsCollaborate cross-functionally with Product, Finance, and Operations to surface client feedback and advocate for enterprise needsContribute to building and maintaining onboarding best practices alongside the Sales teamIn the coming years, manage and develop a team of Relationship Managers spanning multiple regions within the DMC business units  QualificationsHere's What We're Looking For:Bachelor's degree in Business, Communications, Marketing, or a related field5+ years of relationship management or account management experience, ideally in a B2B or fintech environmentExperience navigating complex client relationships, handling objections, and driving commercial outcomesA proven track record of growing and retaining enterprise accountsStrong analytical, planning, and communication skills — you're as comfortable in a spreadsheet as you are presenting to a C-suiteWillingness to travel approximately 25% of the timeExperience with Salesforce, GSuite, Asana, Jira, Slack, Looker, or Smartsheet is a plusAdditional InformationSubmit today and get started!  We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition...