Rooms Controller - Conrad Indianapolis

Conrad Indianapolis is looking for a Rooms Controller to join the Front Office team! This is an amazing opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand.

 

As the city's first true luxury hotel and only Forbes recommended hotel in the state, this 23-story tower has 247 guest rooms, 15,000 square feet of flexible meeting space, and 2 food and beverage outlets: The Capital Grille and The Lounge with the added convenience of in-room dining. We are home to the city’s only hotel spa and are connected via skywalk to The Arts Garden and The Indiana Convention Center, giving teams and guests seamless access across downtown Indianapolis. 

 

Join a team that values clear goals, open communication, and data-driven decisions—backed by Hilton systems, strong ownership partnerships, and a culture that develops leaders and recognizes results.

 

Want to learn more? Hotel Website, Instagram, Facebook

 

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Rooms Controller, and pre-arrival logistics – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Manage group booking logistics: Create and maintain group blocks, rooming lists, billing details, and pre-arrival assignments
• Prepare for seamless arrivals: Ensure all group and special accommodation requests are confirmed and accurately assigned prior to arrival
• Manage pre-arrival communication: Lead the guest messaging process, including sending 24-hour pre-arrival texts and responding to guest inquiries
• Balance room inventory: Monitor and adjust room availability for the current day and 14-day forecast
• Deliver exceptional experiences: Handle VIP and suite reservations and proactively look for opportunities to make the experience exceptional
• Assist guest services: Answer calls, log guest requests, assist with bookings, and help resolve issues to uphold service standards

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.