The Sales Supervisor is responsible for managing a team of Telephonic Client Managers (account managers). This position will provide leadership of staff towards the achievement of maximum profitability and growth in line with the company vision and values. This position will also execute plans and strategies to expand in existing revenues through account management and new business sales activities to achieve goals in IP segment.
Accountabilities:
- Assist the Account Manager in achieving sales goals and objectives, usually by implementing and revising sales strategies and directing and motivating the sales team.
- As part of implementing sales campaigns: assign territories and leads, set attainable objectives by forecasting quotas, and help sales representatives improve their performance.
- Maintain a pristine record of customer satisfaction in accordance with company policy. This will require the routine handling of customer concerns and issues and providing sales representatives and support staff with the necessary tools and knowledge to address these problems.
- Keep track of inventory and ensure control over discounts for certain customers, price changes, deals, promotions, etc.
- Coach performance and develop account managers.
- Coordinate with the Sales VP to execute and implement sales strategies that ensures attainment of company sales goals and profitability.
- Prepare individual action plans, as well as by team for effective sales and pipeline management.
- Ensure that all account managers meet or exceed all activity standards for prospecting calls, appointments, presentations, proposals and closes.
- Provide timely, accurate prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.
- Maintain accurate records of all pricing, sales and activity reports submitted by the account managers.
- Effectively communicate with the Sales VP to understand training and development needs and to provide insights for the improvement of the account managers’ performance.
- Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team.
- Other projects, tasks and duties as assigned
Qualifications:
Must possess at least a Bachelor's/College Degree, any field
Preferably with at least 2 years of leadership experience in sales ( Inbound, Outbound, New Business, Retention, Consultative Selling ); or 2-3 years of leadership experience in other relevant sales function
Must have strong sales experience (extensive knowledge in new sales and retention processes; knows how to coach and motivate team members)
Strong people and stakeholder relationship management skills
Excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organization
Strong organizational, prioritization and delegation skills
Proven problem solving and analytical skills
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
Additional for internal applicants:
Must be in current role for 1 year
Must not have received any Disciplinary Action within the past 12 months
Must not have any Attendance and Punctuality issues in the past 12 month
Must have a Successful or above rating in the last Enabling Performance cycle
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