BANAMEX - Workplace Technology Engineer

Single PositionExplore a Career With UsView All JobsHybridBANAMEX - Workplace Technology EngineerCIUDAD DE MEXICO, Distrito Federal, MexicoApply NowFind out how well you match with this jobUpload your resumeJob descriptionJob ID26978842Date posted07/20/2026DepartmentTechnologyThe Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.Responsibilities:Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore servicesProvide Root Cause Analysis (RCA) post restoration of serviceDesign testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasksProvide technical/strategic direction to team membersReview requirement documents, define hardware requirements and update processes and procedures as necessaryEnsure ongoing compliance with regulatory requirementsResponsible for applications dealing with the overall operating systemConduct project related researchHas the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members.Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.Recommended Qualifications: 6-10 years of experience in roles centered around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvementUnderstanding of how specialization within area contributes to the business and of competitors' products and servicesAbility to develop projects required for design of metrics, analytical tools, benchmarking activities and best practicesAbility to work with virtual / in-person teams, and work under pressure / to a deadlineExperience in a Financial Services or large complex and/or global environment preferredEffective written and verbal communication skillsEffective analytic/diagnostic skillsAbility to communicate technical concepts to non-technical audienceEducation:Bachelor’s/University degree, Master’s degree preferredThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.Objetivo del rolDiseñar, administrar, evolucionar y brindar soporte de tercer nivel a las plataformas de End User Services, garantizando la disponibilidad, seguridad, estabilidad y desempeño de los servicios de Virtualización, Microsoft y Desktop Services que soportan la operación del negocio. Será responables de impulsar la modernización tecnológica, la automatización y mejores prácticas operativas para mejorar la experiencia del usuario final. Responsabilidades principales1. Gestión del equipoLiderar ingenieros de VDI / EUC (Endpoints & User Computing)Asignar prioridades, cargas de trabajo y planes de capacitaciónDefinir guardias, escalaciones y niveles de soporte (L2 / L3)Evaluar desempeño y fomentar mejora continua2. Ingeniería de Plataformas de End User Services (Virtualización y Endpoints)Asegurar la operación de tecnologías como: VMware HorizonOffice 365Gestión de capacity planning, performance y disponibilidadAdministración de imágenes maestras y ciclos de parcheoControl de costos3. Seguridad y cumplimientoIntegración...