destination care navigator

Returning candidates, log in here! Destination Care Navigator Requisition ID 2026-454476 Department Nursing Administration Hours / Pay Period 80 Shift Day Standard Hours 8:00am - 5:00pm Location AZ-PHOENIX Posted Pay Range $29.44 - $43.79 /hour Company Name St. Joseph Hospital & Medical Center Telecommute No Where You’ll Work Hello Humankindness: Join a Legacy of Healing at Saint Joseph’s Hospital and Medical Center (SJHMC) Ready to make a real difference? Join SJHMC in Phoenix AZ., a 571-bed nonprofit founded by the Sisters of Mercy over 125 years ago. We're more than a hospital; we're a global destination for life-changing care, embracing patients with humankindness.Here, your calling will flourish. We're not just a workplace; we're a community dedicated to a mission of service.Leaders in Specialized Care:Barrow Neurological Institute (BNI): A world-renowned center for groundbreaking neurological research and innovative treatments.Norton Thoracic Institute (NTI): A national leader in advanced thoracic care with pioneering surgical techniques.Level I Trauma Center: One of Arizona's busiest ERs, providing immediate, comprehensive care for critically injured patients 24/7. Why SJHMC?Culture of Excellence & Well-being: We care for our people, fostering professional and personal growth.Community & Collaboration: Be part of a network committed to global health and well-being.Join a Legacy, Shape a Future: Over 20% of our patients travel internationally for our specialized care. This is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness. Job Summary and Responsibilities The Destination Care Patient Navigator is a senior-level, non-clinical, onsite patient-facing role responsible for delivering concierge-level navigation services to domestic, international, and high profile patients seeking specialty care across multiple CommonSpirit Health markets. This role functions as a single, centralized point of contact for patients, families, referring providers, and ensures a seamless experience throughout every stage of the care journey.As our Navigator for SJHMC you will coordinate complex, multi-specialty appointments and multi-step logistical needs; facilitate gathering of important documents to support operational and financial workflows (e.g. embassy authorization); and troubleshoot operational barriers when they arise.  Everyday you will be the patient's single point of contact and ultimate advocate: From first inquiry to post-care follow-up, you're their guide and champion. Orchestrate complex care journeys: Coordinate multi-specialty appointments, logistics, and documentation (e.g., embassy authorizations) for domestic, international, and high-profile patients. Proactively solve problems and remove barriers: Anticipate issues, find solutions, and navigate bureaucratic hurdles before they impact the patient. Provide culturally sensitive, concierge-level support: Offer personalized guidance, and when needed, escort patients directly to appointments.To Be Successful, You Need:Exceptional Emotional Intelligence & Cultural Competence: To build trust, communicate effectively across cultures, and manage sensitive situations with empathy and grace.Proactive Problem-Solving & Resourcefulness: To anticipate challenges and find creative solutions rapidlyMeticulous Attention to Detail & Organization: To manage complex logistics, appointments, and documentation without errorUnwavering Composure & Resilience: To navigate demanding situations and high-stakes scenarios with professionalismAdvocacy & Communication Mastery: To champion patient needs and convey clear, concise information to all stakeholdersA "No Stone Unturned" Dedication: To ensure every aspect of the patient's journey is smooth, comfortable, and successful Job Requirements RequiredBachelors Other Bachelor's degree in related field (healthcare, business, communications,...