Human Resources Service Coordinator l DoubleTree by Hilton Sharjah Waterfront Hotel & Residences

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Human Resources Service Coordinator, you’re not just providing support to HR department managers – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

Human Resources Administration

• Provide administrative support to the Human Resources department and assist in the daily operation of HR functions.
• Maintain and update team member files, HR databases, and employee records, ensuring accuracy and confidentiality.
• Coordinate onboarding and offboarding processes, including documentation, induction scheduling, and system updates.
• Prepare employment contracts, letters, certificates, and other HR-related correspondence.
• Assist in processing employee status changes, transfers, promotions, and separations.
• Coordinate medical insurance enrollment and deletion for team members.
• Maintain leave, attendance, and personnel records and support payroll-related administration.
• Prepare HR reports, dashboards, and monthly statistics, including manning, turnover, and recruitment reports.
• Support employee engagement activities, recognition programs, and team member events.
• Ensure compliance with company policies, local labor laws, and Hilton standards.
• Coordinate training records and maintain employee documentation for audits and compliance purposes.

 

Team Member Accommodation Coordination

• Assist in the administration and coordination of team member accommodation requirements.
• Maintain an updated accommodation inventory, occupancy records, and room allocation lists.
• Coordinate team member check-in and check-out procedures in the accommodation.
• Conduct regular accommodation inspections and ensure cleanliness, safety, and maintenance standards are met.
• Coordinate with Engineering, Housekeeping, and external suppliers regarding maintenance and repair requests.
• Monitor accommodation-related issues and ensure timely resolution of team member concerns.
• Maintain accommodation files, tenancy records, and utility documentation.
• Assist in implementing accommodation policies and ensure compliance with company standards.
• Support accommodation cost-control initiatives and maintain accurate records of accommodation expenses.

 

General Responsibilities

• Promote Hilton's values and maintain the highest standards of professionalism and confidentiality.
• Build positive relationships with team members and provide excellent internal customer service.
• Participate in departmental meetings, training sessions, and hotel activities.
• Carry out any other duties assigned by the Human Resources Manager or Hotel Management.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Qualification and Experience

• Bachelor's degree or diploma in Human Resources, Business Administration, or a related field.
• Minimum of 1–2 years of experience in Human Resources administration, preferably within the hospitality industry.
• Previous experience in team member accommodation administration is an advantage.
• Proficient in Microsoft Office applications and HR systems.
• Strong organizational, communication, and administrative skills.
• Ability to handle confidential information with discretion.
• Excellent interpersonal skills and ability to work in a fast-paced environment.
• Good command of written and spoken English.