Mid-Level Partner Success Manager

This website uses cookies to ensure you get the best experience. Inforcer and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy. Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Accept these cookies Decline all non-necessary cookies Skip to main content Career menu Employee Log in as employee Candidate Log in to Connect Homepage inforcer.com Share page Facebook X LinkedIn Mail Account Management · AUS Office · Hybrid Mid-Level Partner Success Manager Apply for this job About Usinforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!  About the RoleWe are seeking a talented and motivated Mid-Level Partner Success Manager to join our team. In this role, you will be responsible for building strong relationships with our MSP partners across the ANZ region, helping them adopt our platform, achieve their business objectives, and realize maximum value from their investment. You'll work closely with customers throughout their journey, acting as a trusted advisor while collaborating across teams to deliver an exceptional partner experience. If this sound like you, we’d love to hear from you.What you’ll be doingBuild strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platformAct as a trusted point of contact for your partners, providing guidance, support, and proactive communication throughout the customer lifecycleSupport upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutionsCollaborate closely with the Implementation team to ensure smooth client onboardingChampion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platformMonitor customer health, usage, and engagement metrics to identify risks and opportunities for greater adoptionHelp clients get the most from the platform by developing and guiding account plans aligned with their objectivesCross collaborates with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experienceSupport customer adoption and retention with workshops and training, both in...