Senior Food & Beverage Associate

Senior Food & Beverage AssociateWho We Are: Crafty’s mission is to help companies craft better workplaces by providing the services and technology to deliver a modern, comprehensive food & beverage program for their employees, no matter where they work.  After operating with a vertically integrated supply chain (i.e., directly fulfilling orders from Crafty-operated distribution centers) in Chicago and the Bay Area, our team launched a third party fulfillment model that has rapidly scaled our coverage into over 25 markets globally, in just a year’s time.At Crafty, we have a diverse, high-powered team, composed of folks in technology, supply chain operations, field operations, sales, account management, and more. Our workplace is dynamic, fast-paced, and just plain fun; we pride ourselves in having an amazing mix of humans who make up our team!The Role:San Francisco, CAShift: Monday - Friday | 6 AM - 2:30 PMCrafty’s Senior Food & Beverage Associates are the face of our in-office Concierge pantry program while supporting their client site. They deliver the highest quality client experience, centered around hospitality and operational excellence. This role goes beyond completing tasks: Seniors own the outcomes of the site and serve as the primary on-site point of contact for the client relationship.They lead day-to-day execution while managing the “complexity of the location” (high-touch clients and/or complex accounts), and are accountable for the written narrative shared with clients (recaps, budgets, and performance updates).Crafty is looking for a Senior Associate whose responsibilities will include:Strategic Site Ownership: Own the outcomes of the site, not just the task list—audit, improve, and proactively problem-solve to improve efficiency and experienceClient Engagement + Budget Partnership: Serve as the on-site point of contact for product swaps, service chains, and budget discussions; align service to the client’s goals while maintaining program standardsMerchandising + Inventory Management: Maintain client office kitchens & pantries, storage rooms, and inventory health; execute ordering and order edits as needed to sustain service qualityEquipment Maintenance + Quality Control: Perform routine maintenance on machines (such as coffee & kegerators), complete QC checks, and escalate issues with clarity and urgencyCommunication (Internal + External): Provide clear updates to Crafty partners and own client-facing written recaps and budget communications, ensuring a consistent, professional narrativeThis role is a full-time, hourly role within Crafty. This role supports one of our San Francisco clients Monday through Friday from 6:00 AM - 2:30 PM by meeting the skill based qualifications below:Required Attributes:Client Obsessed: Demonstrates a deep commitment to understanding and exceeding client needs and preferences, consistently showing eagerness and patience in all client interactions.Owns Outcomes (Not Just Tasks): Takes full ownership of site performance and client experience; proactively identifies issues, implements solutions, and continuously improves execution beyond the standard task list.Strategic + Operationally Sound: Ensures that daily operations run smoothly while also thinking ahead—anticipating needs, managing complexity, and making sound decisions that protect the program and elevate service.Effective Communicator: Demonstrates exceptional communication skills across interpersonal, verbal, and written formats—able to write clear, professional client recaps and handle budget-related communication with confidence.Reliable: Shows accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering client trust, and contributing to operational efficiency.Resilient: Quickly adapts to change, anticipates and addresses challenges with strong problem-solving skills, and maintains a positive attitude to ensure ongoing success.Must be able to remain stationary for...