Customer Support Specialist (suits Accounting Graduates)

About the role

BGL is in search of a dedicated and client-focused Customer Support Specialist to join our dynamic Support Team. In this role, you’ll be responsible for delivering high-quality assistance across BGL’s suite of products, ensuring every client interaction is handled with professionalism, empathy, and efficiency.

Some flexibility is required in this role as start times range from 6am-8am and finish times range from 3pm-5pm.

About us

BGL Corporate Solutions Pty Ltd is a market-leading supplier of Fintech Cloud Software based in Canterbury, Victoria with over 9,500 clients in 15 countries around the world and operations in New Zealand, Singapore, Hong Kong and the United Kingdom 

Our fantastic global team of 250+ people have a reputation for delivering the highest quality Software as a Service (SAAS) solutions to the accounting industry specialising in self-managed superannuation funds and corporate compliance.

We are proud to share some of our recent achievements which are a testament to our culture and people:

• Great Place to Work certified
• AFR Best Places to Work Technology top 10
• Mental Health First Aid Workplace Recognition
• Australia's Best Workplaces™ for Women List

About you

• A degree (or working toward) in Accounting is preferred.
• Experience using BGL products is a big plus.
• Top-notch communication and customer service skills.
• Stellar time management—you juggle priorities like a pro.
• A knack for problem-solving and confident decision-making.

What you'll be doing 

• Support clients via email and live chat with professionalism, even during busy times, and keep them updated as needed.
• Troubleshoot and resolve issues, using internal guides and data, while helping clients understand how to avoid similar problems in the future.
• Document support interactions clearly, escalate when needed, and follow BGL’s values and security policies

Culture & Benefits

We take pride in maintaining and continuously improving our culture which is why we welcome those who understand our values. We've consistently maintained an engagement score of 83% + and regularly ask our employees for feedback during engagement surveys, 1-on-1s, focus groups, and coffee catch-ups. Our average employee tenure is sitting at 5+ years and we have so many exciting things planned for the future!

Benefits available to you include:

• Additional annual leave, RDO's + the option to purchase extra leave 
• Learning and development opportunities including annual development budgets, development plans, paid study leave, and stretch opportunities 
• Social events including monthly lunches and annual events
• Health and Wellbeing programs / EAP / Flu shots
• Paid volunteering leave

Please note we are only able to consider applicants with full working rights for the Philippines .

• We review applications on an ongoing basis so encourage you to apply as soon as possible.
• Please confirm in your application your flexibility for the suggested start and finish times.