Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join the Hilton Surfers Paradise team, that’s exactly what you’ll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. As a Bar Supervisor, you’re not just creating unforgettable moments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
- Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
- Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
- Guest Experience: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
- Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
- Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Excellent communication, grooming, and interpersonal skills
- Fluent in English; spoken and written
- Friendly, professional, and guest-focused
- Able to work flexible shifts