Senior Workplace Service Coordinator

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.  

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Workplace Service Coordinator and help us do what we do best: propelling business forward.  This will be a full  onsite role working in our Belen Costa Rica office.

In this role, you will:

• Facilities Management - Manage facilities and office services including building systems, cleaning services, business equipment services contracts, delivery of materials and services, purchasing equipment including office equipment maintenance, repair coordination, and office supplies & stationary
• Transport and parking – help coordinate access to the parking lot, and ad-hoc transportation needs
• Reception, Access, badging and ensure Office Security remain compliant with workplace safety expectations
• Mail and Courier Management
• Meeting / training - Manage and coordinate meetings, trainings and manage / maintain the conference areas in the office
• Coordinate office moves, the installation of new furniture and services, and office improvements such as signage, branding and painting
• Repairs and maintenance support – ensure coordination of all necessary actions, including vendor and property management engagement and scheduling of repairs and maintenance
• Food and beverage services - catering services, vending services such as coffee machines, water dispensers, etc.
• Event Support - Internal events Support and coordination based on set requirements for the event and following internal rules of engagement
• Align with the Corporate Sustainability Policy, proactively identify sustainable alternatives, and promote sustainability programs.
• Work with Occupational health to develop, implement, and manage health and safety program within the office space
• Bring new ideas and innovation to current processes and solutions
• Deliver an exceptional customer and colleague experience and partner with other Support Groups for solution development and seamless delivery of office initiatives.
• Ensure Costa Rica Office project initiatives are executed according to plan, aligned with BU expectations and in accordance with service level agreements and key performance indicators.
• Help define, plan, implement, measure, and improve office space.
• Suggest achievable solutions for business partners, adjusting as necessary based on changing circumstances
• Serve as a trusted partner to the Costa Rica Leadership Team while collaborating effectively across cross-functional teams to support business objectives, drive workplace initiatives, and deliver an exceptional employee experience.
• Support additional tasks, initiatives, and special projects as assigned, demonstrating flexibility, collaboration, and a commitment to delivering exceptional workplace experiences.

Your background: 

• Solid English communication skills and the ability to communicate effectively at all levels
• Solid relationship skills and ability to convey warmth and hospitality, Highly collaborative, balancing multiple internal stakeholders and external parties such as vendors, landlords and other service providers.
• Minimum 5 years of experience in a similar role
• Proactive self-starter with flexible attitude,
• A college degree in Business Management, Facilities management desirable.
• Working knowledge of Excel, Word and PowerPoint
• Knowledge and experience of budget management,
• Comfortable working in multi-tasking environment with multiple stakeholders, situational ambiguity, project complexity and need for change management

If this sounds like you and fits your experience and career goals, we’d be happy to chat.   

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:  

• Health insurance plan that provides coverage for a wide range of medical services, including doctor visits, dental, emergency care, and preventative care, for yourself, your spouse, or your dependent children (until 18 years old and up to 25 years old if they are full-time students, with proof of eligibility).
• Life and disability insurance for our employees. 
• Competitive salary, bonus or commission (according to your position), and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Besides your legal vacation days, you will received a paid day off for your birthday, and company holidays. A variety of leave plans, including additional paid time off and other leaves.

Apply Now!