ENM Senior Troubleshooter

Skip to main contentJoin Talent NetworkSingle PositionWant to join our team?View All JobsENM Senior TroubleshooterBudapest,Budapest,HungaryApply NowFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob ID787948Grow with us Passionate about what the future holds within the Network Management domain? Looking for the next step in your career? Do you want to be part of breaking new grounds in Network Management technologies together with your team and colleagues? Then this is the time to let us know… This is a job posting for Network Management Engineering within Solution Area Network Management, where we develop and maintain competitive offerings that support our Networks. Network Management Engineering is responsible for products for Network Management, Resource Orchestration and Automation domains. In NM Engineering we pride ourselves on our ability to put our people as well as our customers in the center. Our innovative capability lies at the heart of everything we do. With around 1200 staff in mainly 3 countries, we describe our organization as geographically distributed but functionally centralized. Our mission is to provide profitable Network Management products & solutions which are industry-leading, network-aligned and industrialized that enable automated , scalable, sustainable and efficient rollouts & operations for our customers.We have an exciting opening and would like you to join our team! About this opportunity: We are looking for a Senior Troubleshooter in the Fault Management (FM) and New Node Introduction (NNI) areas within ENM who can successfully drive the project to deliver its objectives and meet Customer expectations.FM and NNI are strategical areas in ENM and you will take a key role in the successful evolution of the product. This is also an opportunity to work with 10 mature, well-functioning cross functional teams. The Troubleshooter is a central position supporting all the developer teams in the unit to solve various technical challenges coming up during the development of the product.If you are an agile, dynamic, and result-focused engineer with the ability to empower teams to achieve their goals, you are the perfect match for this job!What you will do:•    Lead the investigation and resolution of complex ENM production and customer issues across multiple domains and components.•    Perform end-to-end root cause analysis of software, deployment, integration, and performance problems.•    Act as the technical focal point during critical incidents, coordinating developers, architects, support teams, and system experts.•    Drive task forces for high-priority customer escalations and business-critical product issues.•    Analyze logs, traces, dump files, Kubernetes/JBoss/Linux diagnostics, and monitoring data to identify fault causes.•    Work closely with development teams to ensure timely delivery of fixes, patches, and workarounds.•    Identify recurring issues and drive permanent corrective actions to improve product quality and stability.•    Collaborate with Release Verification, Integration, and Customer Support organizations to resolve cross-functional problems.•    Contribute to technical risk assessments and proactively identify potential stability or scalability concerns.•    Mentor engineers in systematic problem-solving and advanced troubleshooting techniques.•    Drive automation and AI-assisted diagnostics to reduce issue resolution time.The skills you bring:•    BSc/MSc in science area•    Ability to quickly understand complex end-to-end systems and dependencies.•    Excellent analytical and problem-solving capabilities.•    Deep understanding of Linux, Kubernetes, distributed systems, and cloud-native architectures.•    Strong communication skills and ability to coordinate across multiple teams without direct authority.•    Customer-oriented mindset with a strong sense of ownership and urgency.•    Good command of English, both in oral and...