This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engineer Virtualisation based in India.
We are seeking an experienced virtualization engineer to support and optimize enterprise infrastructure environments for a global technology services team.
This role focuses on managing virtualized compute, storage, and networking platforms while ensuring reliable operations and high-quality customer support.
You will act as a key technical resource, troubleshooting complex issues, managing incidents, and driving continuous improvements across supported environments.
The position offers the opportunity to work with advanced virtualization technologies, enterprise infrastructure solutions, and managed services operations.
You will collaborate with customers, engineering teams, and technical stakeholders to deliver solutions that meet performance and service-level expectations.
This role is ideal for a proactive problem solver who enjoys working in dynamic environments and expanding their expertise across emerging infrastructure technologies.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Engineer Virtualisation based in India.
We are seeking an experienced virtualization engineer to support and optimize enterprise infrastructure environments for a global technology services team.
This role focuses on managing virtualized compute, storage, and networking platforms while ensuring reliable operations and high-quality customer support.
You will act as a key technical resource, troubleshooting complex issues, managing incidents, and driving continuous improvements across supported environments.
The position offers the opportunity to work with advanced virtualization technologies, enterprise infrastructure solutions, and managed services operations.
You will collaborate with customers, engineering teams, and technical stakeholders to deliver solutions that meet performance and service-level expectations.
This role is ideal for a proactive problem solver who enjoys working in dynamic environments and expanding their expertise across emerging infrastructure technologies.
Accountabilities:
- Monitor and manage customer infrastructure platforms, ensuring stability, availability, and performance.
- Troubleshoot client device, application, virtualization, storage, and networking issues through remote support channels.
- Own assigned incidents from identification through resolution while maintaining accurate documentation in ticketing systems.
- Provide technical support for virtualization environments, including compute, storage, backup, and network infrastructure.
- Perform testing of new features and functionality, supporting implementation plans and production validation.
- Investigate and resolve equipment, configuration, and operational issues while coordinating with vendors when required.
- Maintain technical documentation, knowledge base articles, and best-practice procedures for supported solutions.
- Collaborate with engineering teams, operations teams, customers, and management to ensure efficient incident and change management.
- Provide emergency on-call support as part of a rotating schedule.
- Identify opportunities for process improvements and contribute feedback to enhance operational efficiency.
- Support multiple technical priorities simultaneously while maintaining service quality and meeting SLA expectations.
- Bachelor’s degree or equivalent professional experience in technology, engineering, or related fields.
- 5+ years of hands-on experience supporting virtualized compute and storage infrastructure.
- Strong understanding of enterprise networking, virtualization platforms, and virtual network technologies.
- Experience with technologies such as VMware ESXi, VMware SRM, PowerCLI, vSphere SDKs, Cisco UCS, Cisco Nexus switching, Dell VxRail, Cisco HyperFlex, or Nutanix.
- Knowledge of block-level and file-level storage protocols, SAN switching, enterprise storage arrays, and replication technologies.
- Understanding of TCP/IP, OSI model concepts, software-defined storage solutions, and backup technologies.
- Experience troubleshooting network and server environments.
- Strong customer service mindset with the ability to communicate technical information clearly to both technical and non-technical audiences.
- Excellent problem-solving skills with the ability to manage complex operational issues and escalate when needed.
- Ability to maintain structured operational processes and follow established procedures.
- Certifications such as VMware VCP, Nutanix NCP, or storage vendor certifications are preferred, with willingness to obtain relevant certifications.
- Ability to remain calm under pressure, manage multiple priorities, and collaborate effectively with teams of varying technical experience levels.
- Flexibility to work different shifts and participate in rotational support schedules.
- Full-time remote opportunity based in India with flexible shift-based operations.
- Opportunity to work on enterprise-scale virtualization and infrastructure solutions.
- Exposure to advanced cloud, networking, cybersecurity, and automation technologies.
- Collaborative environment with experienced engineers and technical specialists.
- Opportunities for continuous learning, certifications, and professional development.
- Ability to contribute to infrastructure improvements and innovative technology initiatives.
- Inclusive workplace culture focused on collaboration, growth, and diverse perspectives.
As a Senior Virtualization Engineer, you will be responsible for monitoring, maintaining, and troubleshooting enterprise infrastructure platforms while ensuring operational excellence and customer satisfaction. You will manage incidents, contribute to process improvements, and collaborate with internal teams to maintain secure and reliable technology environments.
Requirements:
The ideal candidate brings strong experience in virtualization technologies, enterprise infrastructure support, and customer-focused operations. You should be comfortable troubleshooting complex environments, communicating technical concepts clearly, and working across multiple technology domains.