Job Family:
GIC Process (India)
Travel Required:
Clearance Required:
What You Will Do:
- Transaction Monitoring Operations: Own day-to-day delivery of Transaction Monitoring alert review, investigation, case documentation, escalation, and closure activities in accordance with approved procedures and quality expectations.
- Investigation Governance: Ensure alerts and cases are reviewed with appropriate risk assessment, transaction analysis, customer context, red-flag identification, and clear rationale for disposition or escalation.
- Team Management: Lead Team Leads/Supervisor, Quality Analysts, and investigators by setting clear expectations, monitoring performance, managing attendance and adherence, and driving accountability across the team.
- Performance Ownership: Manage productivity, quality, SLA/TAT, backlog, aging, utilization, and rework metrics; identify performance gaps and implement corrective action plans.
- Stakeholder Management: Act as a key point of contact for client stakeholders, internal leadership, Compliance, QA, Training, and Workforce Management for performance reviews, escalations, process updates, and governance discussions.
- Process Control & Quality: Partner with QA and Training teams to improve investigation standards, reduce errors, strengthen SOP adherence, and ensure consistent application of client policies.
- Escalation & Risk Management: Review and manage operational escalations, high-risk cases, policy interpretation queries, quality disputes, and client feedback with timely resolution and clear communication.
- Reporting & Governance: Prepare and present operational dashboards, performance summaries, RCA/CAPA updates, staffing views, and action trackers for internal and client governance forums.
- People Development: Coach and develop Team Leads, QAs, and investigators through feedback, performance reviews, upskilling plans, succession planning, and readiness for higher responsibilities.
What You Will Need:
- 12+ years of overall experience in AML, Financial Crime, Compliance Operations, or Transaction Monitoring, with at least 3 years in a people-management or operations-management role.
- Hands-on experience managing Transaction Monitoring alert review and investigation teams, including alert disposition, case review, escalation handling, and documentation quality.
- Strong understanding of AML red flags, suspicious activity indicators, customer risk profiles, transaction patterns, and escalation standards.
- Proven experience managing Team Leads, Quality Analysts, and investigators in a production-driven environment with defined SLA, quality, and productivity targets.
- Experience in client-facing governance, performance reviews, issue management, and stakeholder communication across internal and external teams.
- Ability to review performance trends, identify root causes, implement corrective actions, and drive measurable improvement in quality and operational delivery.
What Would Be Nice To Have:
- Prior experience supporting Transaction Monitoring operations for crypto exchanges, fintechs, payment companies, virtual asset service providers, or digital asset platforms.
- Understanding of crypto-related AML risks, including wallet activity, blockchain transactions, source of funds/source of wealth concerns, sanctions exposure, layering, mule activity, and high-risk typologies.
- Familiarity with blockchain analytics or investigation tools such as Chainalysis, TRM Labs, or Elliptic will be an added advantage.
- Exposure to SAR/STR recommendation workflows, high-risk customer reviews, enhanced due diligence, or regulatory reporting support will be preferred.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
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