As a Senior Manager, Technology Operations Support, you will be essential in providing enterprise services to ensure high levels of product availability for the customers and partners of American Express
- Mentor junior and cross-functional team of colleagues, fostering a culture of excellence and innovation
- Resolve complex incidents and problems, leveraging cross-functional teams to implement robust solutions
- Architect and optimize technology service delivery processes, ensuring scalability and efficiency
- Oversee the maintenance, monitoring, and troubleshooting of advanced and complex systems to ensure optimal performance
- Formulate and enforce policies, procedures, and best practices to maintain system integrity, security, and performance
- Lead large-scale application maintenance projects, including performance tuning, major enhancements, and comprehensive backup and recovery processes
- Collaborate with senior stakeholders to understand business needs and ensure the alignment of technology solutions with strategic goals
- Drive innovation and continuous improvement initiatives, leveraging emerging technologies and industry best practices
- May or may not provide high-level leadership and strategic direction to the technology service delivery team, ensuring alignment with business objectives
- May or may not recruit, develop, and retain top talent, fostering a culture of excellence and continuous improvement
- Collaborate and co-create effectively with teams in product and the business to align technology initiatives with business objectives
Bachelor's degree in Information Systems, Computer Science, Information Technology, and/or comparable experience; advanced degree preferred. 8+ years of varied experience in software engineering or service delivery.
- Knowledge of distributed multi-tiered systems, algorithms, and relational databases
- Knowledge of data structures and associated components to support complex system functionality
- Knowledge of infrastructure technologies such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and components like servers, Java Virtual Machines (JVMs), databases, and networking solutions
- Knowledge of Information Technology Infrastructure Library (ITIL) and Capability Maturity Model Integration (CMMI) practice
- Experience in technology service delivery, application maintenance, or technical support
- Experience in recruiting, training, and developing senior-level team members
- Experience in managing large-scale, complex technical projects and delivering high-quality results
- Experience in leading the design and coding across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
- Experience in strategic planning and implementing technology service delivery enhancements
- Proficient verbal and written communication skills.
- Soft skills – analytical thinking, curiosity, continuous learning and improvement attitude
Preferred Qualifications
- Certification such as CompTIA A+, Network+, or Security+ is a plus
- Public Cloud certification is a plus
- DevOps knowledge for highly available IT infrastructure.
- Experience in designing and coding for automation and troubleshooting purposes across multiple platforms and languages such as Java, HTML5, JavaScript, and .NET
- Building live production APIs and services.
- Hands-on expertise with application design, software development and automated testing.
- Experience with relevant business domain related functions.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.