Compliance Operations Lead

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Compliance Operations LeadFull-time Compensation: INR 0 - INR 0 - yearlyCompany DescriptionWise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.More about our mission and what we offer.Job DescriptionWe’re looking for a Compliance Operations Lead focusing on driving performance of the compliance operations team who are responsible for making decisions on our higher risk customers for selected APAC entities. Based in Hyderabad, you will work with a growing team of multidisciplinary specialists (Product, Banking, Operations based in our offices in APAC, Estonia and HQ in London) to help deliver world class products and services in APAC. You’ll help manage and strengthen our control environment, by having a clear overview of our highest risk customer portfolios and how our control environment is working to effectively mitigate financial crime risk and meet regulatory obligations locally. While being an advocate of the Wise values, you will need to ensure that your team is consistently delivering high-quality customer due diligence reviews as well as meeting the operational metrics according to the organisation’s wider objectives. You will also oversee quality framework and decision quality for enhanced customer due diligence, and provide input into first line operational teams’ training and procedures. This role is based in Hyderabad, India Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency forex. Your mission is to play a key role in supporting a financial crime program that is driven by Wise’s mission for money without borders, transparency, and protecting customers. We are looking for a seasoned professional who can bring both in-depth financial crime compliance expertise and commercial foresight to our team. This role is for a natural investigator and a lead who is passionate about fighting financial crime while delivering world class customer service, and contributing to building an efficient and effective compliance operations team.Job Responsibilities  Group Leadership Lead by example and drive a customer focused mindset across your team as well as the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.People management Coach and develop a strong team of Compliance Operations. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions.Operational management Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase automation and operational efficiency. Monitor team resource allocation and refine standard operating procedures to improve the ways we work.Performance management Measure group wide KPIs and ensure that your team meets performance targets and quality standards. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Act as a key escalation point for issues that cannot be resolved by team leads. Generate reports based on teams performance and propose corrective actions on identified opportunities.Expertise Sharing Be a subject matter expert in your area with the ability...