Senior Plan Document Specialist | TPA Retirement Plans

North Canton, OHPosted Jun 8, 2026

#LI-JSS #LI-Hybrid

Essential Functions and Primary Duties

  • Prepares and maintains Third Party Administered retirement plan documents, including amendments and restatements, for a high‑volume client portfolio. 
  • Provide technical support answering plan document related questions and issues 
  • Assist in the design, customization, and ongoing modification of retirement plan documents to meet client objectives and regulatory requirements.
  • Provide compliance expertise during a plan's lifetime such as IRS submissions, plan amendments, restatements and terminations
  • Assist with answering technical questions and issues related to ERISA
  • Participates in select client interactions and supports plan design discussions, demonstrating comfort communicating plan provisions and options
  • Collaborate and communicate effectively with internal business partners and teams, including Document Team colleagues and Client Service Managers.
  • Perform additional responsibilities as assigned

 

Preferred Qualifications

  • Bachelor's degree
  • Minimum of 5+ years experience in TPA Plan Document support preferred 
  • Qualified 401(k) Administrator (QKA) completed or in progress
  • Proficiency in FT Williams (FTW) 
  • Strong knowledge of retirement plan regulations, plan document provisions, and defined benefits & defined contributions.

Minimum Qualifications

  • High School Diploma or GED 
  • At least five years of professional, retirement plan technical, and compliance experience
  • Possesses advanced knowledge and understanding of industry and professional concepts, principles, practices, and procedures
  • Possesses expert knowledge of pertinent laws, regulations, and professional standards
  • Expert use of applicable technology
  • Proficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Skype)
  • Experience performing work that requires initiative and leadership skills
  • Experience in coaching and teaching others 
  • Enrolled Retirement Plan Agent (ERPA) designation
  • Pursuing Accredited Pension Representative (APR) or and/or (APA) designation
  • Ability to anticipate and elicit customer needs
  • Ability to self-learn and develop business and technical knowledge quickly 
  • Motivated team player with demonstrated interpersonal skills
  • Comfortable working with quick turnaround times and deadlines
  • Excellent communication skills with the ability to effectively interact with individuals at all levels of the organization
  • Ability to travel as necessary

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