Mobililty Support Analyst

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Mobility Support Analyst based in Brazil.

This role is ideal for an IT professional with experience in enterprise mobility and mobile application management.
You will support the deployment, maintenance, and optimization of mobile applications and device management solutions across enterprise environments.
The position combines technical troubleshooting, customer support, and mobile platform administration to ensure a seamless user experience.
You will work with modern MDM technologies, app stores, and cloud-based management tools while collaborating with development and support teams.
The role offers the opportunity to improve mobile operations, resolve technical issues, and contribute to continuous service improvements.
This is an excellent opportunity for professionals who enjoy problem-solving, working with mobile technologies, and delivering high-quality technical support.

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Mobility Support Analyst based in Brazil.

This role is ideal for an IT professional with experience in enterprise mobility and mobile application management.
You will support the deployment, maintenance, and optimization of mobile applications and device management solutions across enterprise environments.
The position combines technical troubleshooting, customer support, and mobile platform administration to ensure a seamless user experience.
You will work with modern MDM technologies, app stores, and cloud-based management tools while collaborating with development and support teams.
The role offers the opportunity to improve mobile operations, resolve technical issues, and contribute to continuous service improvements.
This is an excellent opportunity for professionals who enjoy problem-solving, working with mobile technologies, and delivering high-quality technical support.

Accountabilities:

• Provide technical support for enterprise mobility solutions by managing and resolving mobile incidents and service requests.
• Troubleshoot issues related to mobile applications, deployments, and device management platforms.
• Sign, configure, publish, and maintain iOS and Android applications across Apple App Store, Google Play, and MDM environments.
• Manage mobile application deployment through enterprise Mobile Device Management (MDM) platforms.
• Configure mobile applications, provisioning profiles, and device settings within MDM environments.
• Monitor mobile environments to identify recurring issues, failures, and performance concerns.
• Work directly with end users to diagnose application issues, collect logs, and resolve technical problems.
• Escalate complex technical issues to development teams when necessary.
• Create and maintain technical documentation, knowledge articles, and end-user guides.
• Support MacBook enrollment processes and related troubleshooting activities.
• Generate reports to analyze and monitor the mobile application portfolio and operational performance.

Requirements:

• Experience managing mobile applications using Microsoft Intune.
• Hands-on experience publishing mobile applications to Google Play Store and Apple App Store.
• Experience working with Apple Business Manager.
• Knowledge of Mobile Device Management (MDM) solutions, including VMware Workspace ONE UEM (AirWatch).
• Familiarity with Microsoft Company Portal and enterprise mobility management best practices.
• Experience with Apple App Store Connect and Google Play Console.
• Knowledge of Azure DevOps, ServiceNow, DataDog, Power BI, and Microsoft Office applications.
• Familiarity with Blackberry Dynamics is considered an advantage.
• Experience managing ticket queues while delivering excellent customer support.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent organizational and administrative abilities.
• Ability to work independently as well as collaboratively within cross-functional teams.
• Strong verbal and written communication skills.
• Professional proficiency in English, both written and spoken.

Benefits:

• Opportunity to work with modern enterprise mobility and cloud technologies.
• Collaborative and technology-driven work environment.
• Exposure to enterprise-scale mobile application management projects.
• Professional growth opportunities through challenging technical initiatives.
• Dynamic environment focused on continuous learning and innovation.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1