Software Engineer, AI Agent Platform

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Software Engineer, AI Agent PlatformFull-timeTime Type: Full TimeDepartment: EngineeringLocation: Mexico - Adjunct OfficeCompany DescriptionRedzone is the #1 Connected Workforce Solution for manufacturers big and small. We work to improve efficiency in plants, provide coaching for best practices, and enable the front-line worker to improve the quality of their work and their work life by providing them with tools, processes, and collaboration tools to keep their manufacturing lines running smoothly and efficiently. At Redzone we focus on the customer experience, listening to the customer, and providing solutions that create great outcomes. We are a combination of great leadership, years of manufacturing experience, and an incredible technology team that all work together to create great products. This role is fully remote.Job DescriptionChampionAI is QAD | Redzone agentic platform, purpose-built for manufacturing and utilized by the various business units within QAD | Redzone. This engineer joins the core platform team with three main areas of focus: building new capabilities into the platform, helping Applied AI teams at partner business units build and ship Champions correctly, and directly building Champion agents for business-unit use cases when needed. You will work in the same codebase as the Applied AI engineers you support, which keeps the enablement work practical and the platform work focused on real problems. Key Responsibilities Platform DevelopmentBuild and ship features across the Champion platform repositories Improve developer experience: tooling, scaffolding, internal documentation, and onboarding paths for Applied AI engineers.Maintain and evolve the MCP tool server and agent infrastructure that BU teams depend on.Identify and address friction points that slow down Champion development or deploymentApplied AI EnablementSupport BU Applied AI engineers in building, deploying, and operating Champions correctlyReview agent implementations for prompt quality, scope enforcement, auth configuration, and deployment setupContribute to internal engineering guides and skill documentationPair with BU engineers on first K8S manifest creation, database registration, and LaunchDarkly prompt rolloutAgent DevelopmentDesign and build Champion agents for BU use-cases when the platform team is directly engagedWrite and iterate on system prompts, tool bindings, and context injection for production agentsRegister agents in Champion Server and configure LaunchDarkly-gated prompt rollout across environmentsEngineering Practices We follow trunk-based development with PR-gated merges to main. Engineers are expected to:Write tests before implementing. TDD is the expectation, not a nice-to-have.Keep PRs small and focused; use feature flags to ship partial work incrementallyFollow conventional commit format (feat:, fix:, etc.)Be mindful of API and schema backward-compatibility; prefer additive changes over breaking onesReview your own diff before requesting reviewQualificationsCore RequirementsPython: Proficient in async Python, Pydantic, type hints, and FastAPI. Experience with the Strands agent SDK or a comparable agentic framework. Testing is non-optional: candidates should be comfortable with pytest, pytest- asyncio, and DeepEval for agent-specific evaluation. We test agent behavior, not just unit logic.Prompt Engineering: Able to write and iterate on production system prompts: XML-structured, scope-enforced, with tool descriptions that guide LLM delegation reliably.Model Context Protocol (MCP): Solid understanding of MCP and hands-on experience building or consuming MCP servers. Familiarity with Agent-to-Agent (A2A) protocol is a strong plus.Agent Patterns: Familiar with multi-agent architectures and orchestration patterns beyond basic ReAct: supervisor/subagent delegation, parallel tool use, handoffs, and context management across agent boundaries.Agent...