Core Responsibilities: (Include but not limited to)
- Handle internal and external level customer related issues and concerns
- Point of escalation for Technical Support Specialist
- Develop FAQs, Technical Documentation, How-to Videos, and other technical self-help tools
- Record all customer interactions into a CRM (Customer Relationship Management) Database
- Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
- Actively participate in departmental activities and initiatives
- Support the development of internal documentation
- Comprehend and understand technical documents, quick start guides, and special application documentation
- Maintain acceptable call and case evaluation requirement
- Maintain acceptable VOC KPI requirements
Qualifications:
- Bachelor’s degree in engineering i,e, Electronics / Electrical/ Mechanical/ Computer Science.
- Min 3 years of relevant experience in configurations of FIRE/ PAVA / SECURITY/ BMS Products in the field.
- Must have installed and programmed relevant products in at least 3 projects.
- Excellent communication skills (oral and written)
- Excellent interpersonal, organizational, and time management skills
- Ability to type at least 35 words per minute
- Previous experience with troubleshooting software or hardware
- Strong knowledge of Microsoft Operating Systems
- Strong knowledge of Microsoft Office
- Knowledge and experience with SQL
- Basic understanding of electronics concepts
- Experience with LAN/WAN network technologies
- A+ and/or Network+ certification