Front Desk Lead Clerk - Full Time (Tropicana Atlantic City)

 

• Assures that all special requests are handled in advance to assure positive guest relations
• Runs all front office reports
• Provides Family Style Service at all times
• May perform other duties as assigned

 

$18.00 Per Hour 

 

• Answers phone at control desk and processes information from all other areas of the hotel and casino
• Processes express check-outs and assures that guests receive copies of billing 
• Overseas and participates in assuring that complete and accurate over/credit reports are done on a daily basis and that all discrepancies are brought to the attention of the front desk manager and thoroughly rectified before downtime
• Assists manager in completing the housekeeping/front desk discrepancy report to ensure that all improper occupancy statues are rectified or justified and documented assures that all vacant rooms are available for resale
• Assists the front desk management in assuring that all “walked guests” are treated in a professional manner and that all pertinent paperwork is completed regarding the same
• Assists in the check-in and check-out of guests when necessary

• High School diploma or equivalent experience required.
• One year experience in hotel reservations or front desk operations required.
• Must have excellent communication skills.
• Required to perform the customer service standards of the department. 
• Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies and procedures.
• Experience with LMS.