Reputation manager

Reputation manager LocationVilniusEmployment TypeFull timeLocation TypeHybridDepartmentCustomer SupportWhy Sintra?50,000+ small business owners use Sintra every day. Not because it's another SaaS tool — but because our AI helpers actually feel like teammates. They reply to customers, post on social media, analyze data, and much more. For someone running a business alone, this is the first time they've had help that actually helps.We've built something people care about. Now we need to make it great.We're looking for a Reputation Manager who thrives in the comments section, doesn't flinch at criticism, and knows how to turn a skeptic into a believer. You'll be the voice defending and elevating Sintra's brand across every corner of the internet where people are forming opinions about us.What you'll do:Publish engaging posts in our Instagram, Facebook Community every three days to keep our audience informed, inspired, and connectedMonitor and respond to comments across our Instagram, Facebook Community, and on Facebook and Instagram ad campaignsTrack mentions of Sintra across Reddit, Google, and AI-powered search sources — and respond thoughtfully wherever our reputation is at stakeCounter misinformation and negative narratives with facts, empathy, and clarityEducate our community on product updates, what's changed, and what's on the roadmapHandle tough questions and concerns with professionalism and transparencyWhat we're looking for:Proven experience in community management, PR, or brand reputationStrong writing skills — you can be direct, warm, and persuasive in the same breathThick skin and a cool head; negativity online doesn't rattle youFamiliarity with Reddit culture and how AI/search surfaces brand contentA genuine belief that great communication can change mindsSalary range: €3,000-5,000/month gross, depending on experience.BenefitsEquity package: share in the company’s long-term success through an equity plan that rewards your impact and commitment.Flexible working model: enjoy a flexible approach to work that supports a healthy balance between your professional and personal life.Private health insurance: comprehensive private health coverage to support your well-being.Workout sessions with a personal trainer: access guided workout sessions with a personal trainer to help you stay active, healthy, and motivated.Daily office-provided lunch: fresh, complimentary lunch provided in the office every workday to keep you energized and focused.By submitting your application you confirm that you have read and understood our Privacy Notice for Job Candidates: https://bit.ly/4b9hhlEApply for this Job