Does Zero Trust Security excite you?
Would you like to work across diverse geographies, environments, cultures and technologies?
If so, then come join our technical support team
Akamai technical support is responsible for delivering customer experiences and success for a broad range of businesses across the globe. From high tech, banking, airlines, to fashion, we ensure that their online businesses are fast, reliable, and protected.
Partner with the best
Provide technical expertise to ensure seamless operation, troubleshooting, and optimization of cloud-based systems, enhancing reliability and user satisfaction.
As a Cloud Support Engineer, you will be responsible for:
- Ensuring that our customers remain happy with our products and services.
- Working with customers to own and solve their technical problems.
- Acting as the main contact to proactively analyze and solve technical issues.
- Collaborating and working closely with internal cross-functional teams to drive problems to resolution.
Do what you love
To be successful in this role you will:
- Have 2+ years of experience in a similar role
- Have an Understanding of VPN & Proxies
- Have an understanding of cloud provider ecosystems such as AWS, Azure, etc
- Have an understanding of networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS.
- Have Exposure to layer 3 / 4 technologies.
- Have a natural ability to engage, influence, and build trusted relationships with customers in difficult environments.
- Have excellent communication and presentation skills.
About us
At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.
Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.
FlexBase adapts to your job's needs
Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.