We’re looking for a Solutions Specialist to join the Green Data Products Solutions team, to help design, implement and maintain custom solutions for our customers. You are a customer-focused domain expert in weather and energy forecasting, adept at building strong relationships to act as a trusted advisor to our customers. In this role you will identify and respond to opportunities to take our GDP products “the extra mile” to meet complex problems for our customers as they accelerate the Energy Transition.
Primary tasks:
Collaborates with the sales team, supporting as technical advisor to potential customers who have needs that require custom solutions.
Builds relationships with customers and works with them to understand their needs, designing, costing, and pitching solutions that meet those needs.
Acts as project manager for solutions design and implementation, working with a team of solutions specialists, data scientists, and software engineers as required to design, build, and deploy solutions to customers, within budget.
Provides technical support and guidance to customers, ensuring they derive maximum value from their solutions.
Troubleshoots and resolves solutions technical issues, ensuring functionality and performance, and escalating to product team where necessary.
Develops and maintains technical documentation for solutions, ensuring clarity and usability, and assists with the development of best practices for solutions processes
Stays updated on product features and industry trends, providing customers with the latest insights and solutions.
Monitors, tests and validates solutions to ensure they meet performance and reliability standards.
We value all our people and the contributions they make to our business, so it’s important that our rewards make us all feel valued here. That’s why we offer a flexible reward and benefits package, allowing you to choose the things that matter most to you, including;
- Non-contractual Profit Share Scheme.
- Lifestyle benefits: 26 days annual leave + bank holidays, opportunity for up to 10 days unpaid leave, sabbatical leave, flexible working options.
- Wellbeing benefits: (incl. Private Medical, Dental Insurance, Health Assessments, Gym allowance). Company contribution towards eye tests and glasses (for computer/laptop users), and Flu. Vaccinations. Also, our Employee Assistance Programme (EAP) provides free and confidential support for issues including work, family, relationships, money and health and we provide free fruit in our offices.
- Financial Benefits: including a Pension Scheme with employer pension contributions up to 9%, Life Assurance and Income Protection.
- Re-imbursement of relevant Professional Membership Fees (up to £570),
- Access to employee retail discount site for high street and on-line shopping.
Qualifications:
Bachelor’s degree minimum, in Meteorology, Physics, Engineering, or another related field.
- 3+ years of domain knowledge in weather and energy forecasting (solar required, wind desirable).
- 2+ years in a customer-facing technical role.
- 2+ years of scientific computing experience, confident Python programmer (or similar).
Behaviours:
You combine a deep understanding of GDP products with the ability to understand customer needs and translate them into technical requirements that can be realistically delivered.
You build strong customer relationships and communicate effectively, ensuring mutual understanding of technical requirements while advising customers on how solutions will meet their needs and add value to their operations.
You identify opportunities by recognizing customer needs through conversations and analysis of data from sales platforms.
You use excellent project management and teamwork skills to collaborate with data scientists and software engineers to design, build, and deliver customer solutions, often acting as project manager.
You collaborate effectively with teams across and outside the organization to share knowledge, experience, and capabilities.
You proactively monitor solutions after implementation to ensure reliability, performance, and customer value, and you suggest, design, and implement improvements.
You adapt to changing project requirements and maintain flexibility in your approach.
You take initiative in troubleshooting and resolving technical challenges.
You demonstrate a willingness to learn and continuously improve your technical and communication skills.
You manage tasks efficiently, delivering solutions on time and within budget.