This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, PMO based in Canada.
This role is a senior leadership position responsible for building and scaling a high-performing Project Management Office that drives excellence across customer implementations and professional services delivery. You will oversee end-to-end project governance, portfolio management, and operational execution, ensuring initiatives are delivered on time, within scope, and with strong financial discipline. Acting as both a strategic leader and hands-on operator, you will shape delivery standards, improve implementation methodologies, and strengthen overall organizational maturity. The role requires close partnership with executive leadership, product, engineering, sales, finance, and customer success teams to align delivery with business priorities. You will lead and develop a team of project managers while continuously improving scalability, efficiency, and profitability across the services organization. This is a high-impact role where operational rigor meets strategic influence in a fast-paced SaaS environment.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, PMO based in Canada.
This role is a senior leadership position responsible for building and scaling a high-performing Project Management Office that drives excellence across customer implementations and professional services delivery. You will oversee end-to-end project governance, portfolio management, and operational execution, ensuring initiatives are delivered on time, within scope, and with strong financial discipline. Acting as both a strategic leader and hands-on operator, you will shape delivery standards, improve implementation methodologies, and strengthen overall organizational maturity. The role requires close partnership with executive leadership, product, engineering, sales, finance, and customer success teams to align delivery with business priorities. You will lead and develop a team of project managers while continuously improving scalability, efficiency, and profitability across the services organization. This is a high-impact role where operational rigor meets strategic influence in a fast-paced SaaS environment.
Accountabilities
- Lead the PMO, defining governance frameworks, delivery standards, methodologies, KPIs, tools, and reporting structures.
- Establish and enforce consistent project execution practices across all customer implementations and internal programs.
- Oversee portfolio health, including risks, dependencies, resource allocation, and delivery performance.
- Serve as the primary escalation point for delivery issues and drive cross-functional resolution.
- Lead, mentor, and develop a team of Project Managers, fostering accountability, collaboration, and continuous growth.
- Define performance expectations and support career development, coaching, and capability building across the team.
- Ensure strong execution of implementation projects, including scope, schedule, risk, stakeholder, and issue management.
- Drive continuous improvement in delivery methodologies, leveraging lessons learned and operational insights.
- Oversee professional services operations including forecasting, utilization, capacity planning, and margin performance.
- Develop executive reporting and dashboards to provide visibility into project and portfolio performance.
- Partner with executive stakeholders to align delivery priorities with business objectives and customer outcomes.
- Champion the adoption of PMO tools, automation, and AI-enabled workflows to improve operational efficiency.
- 10+ years of experience in PMO, program management, or project delivery leadership roles.
- Proven experience leading SaaS implementation teams and enterprise customer deployments.
- Strong background in PMO governance, portfolio management, and delivery frameworks.
- Experience managing forecasting, budgeting, capacity planning, utilization, and operational metrics.
- Demonstrated ability to lead and develop high-performing project management teams.
- Strong executive communication skills with the ability to influence senior stakeholders.
- Experience collaborating across product, engineering, sales, finance, and customer success functions.
- Ability to manage multiple complex, concurrent customer implementations.
- Familiarity with Agile and hybrid delivery methodologies in SaaS environments.
- Experience with PMO and delivery tools such as Wrike, Jira, Salesforce, or similar platforms.
- PMP certification and retail or supply chain industry experience are strong assets.
- Strong organizational leadership, problem-solving, and stakeholder management skills.
- Competitive CAD compensation aligned with experience and market benchmarks.
- Comprehensive health, dental, and vision coverage.
- Fully remote or hybrid flexibility depending on location in Canada.
- Performance-based incentives and long-term career growth opportunities.
- Strong focus on professional development, leadership growth, and continuous learning.
- Exposure to executive-level strategy and high-impact transformation initiatives.
- Opportunity to shape and scale a global PMO function within a growing SaaS organization.
- Paid time off and support for work-life balance.
- Access to modern tools, automation, and AI-enabled delivery capabilities.
You will lead the PMO function end-to-end, ensuring strong governance, delivery excellence, financial oversight, and organizational alignment across all customer and internal initiatives:
Requirements
This role requires extensive experience in project and program leadership within SaaS or enterprise software environments, along with strong business and financial acumen: