Director of Product Design (SaaS)

Director of Product Design (SaaS) LocationGlobal (Remote)Employment TypeFull timeLocation TypeRemoteDepartmentProductDirector of Product Design (SaaS)Location: Global (Remote) Reports to: CEO Employment Type: Full-timeMission at RwaziRwazi’s AI-powered Customer SaaS Platform equips enterprise brands with decision-grade, zero-party consumer intelligence.The Director of Product Design owns the design system, user psychology architecture, and product experience across the enterprise platform.This is a senior individual contributor role. It is not a people-management layer.The Director of Product Design is expected to be deeply hands-on — designing core workflows, dashboards, data visualizations, and habit-forming product mechanics that drive enterprise adoption, stickiness, and expansion.This role defines how Rwazi feels, flows, and grows inside enterprise accounts.Core MandateThe Director of Product Design is accountable for:Designing an enterprise-grade SaaS experience that drives repeat usageEmbedding viral and expansion mechanics within a B2B platformAligning UX with revenue metrics (account expansion, frequency, referrals)Building and maintaining a scalable design systemElevating design as a strategic growth leverThis role directly impacts product adoption and account value growth.Key ResponsibilitiesEnterprise User Psychology & Virality ArchitectureDesign habit-forming workflows that increase session frequencyEmbed internal sharing, collaboration, and referral triggersAlign feature UX with enterprise buying cycles and expansion logicConvert satisfied users into internal advocates across departmentsDesign System OwnershipDefine and maintain scalable UX and visual systemsEstablish global UX patterns suitable for enterprise audiencesEnsure consistency across dashboards, analytics, and workflow modulesContinuously refine usability as platform complexity growsProduct Growth AlignmentDesign interfaces that encourage deeper data explorationOptimize dashboards and alerts to increase recurring engagementAlign UX decisions with measurable product metricsPartner with Product and Sales to align design with revenue goalsImplementation & IterationOwn the full design lifecycle from concept to post-launch optimizationPrototype rapidly and test with real usersPartner closely with Engineering to ensure high-fidelity executionUse analytics, A/B testing, and feedback loops to refine continuouslyCross-Functional InfluenceCollaborate with Product, Engineering, Sales, and Customer SuccessPresent design strategy and outcomes to executive leadershipTranslate complex data functionality into intuitive experiencesRole ImpactStrong performance in this role results in:Increased usage frequency per enterprise accountHigher multi-department adoptionImproved retention and expansion ratesClear, intuitive enterprise dashboardsStronger product-led growth signalsThis role determines whether Rwazi becomes a tool or a habit.What This Role Is NotThis is not a surface-level UI design roleThis is not brand or marketing designThis is not passive design supportThis is not detached from commercial outcomesThis role requires strategic product thinking and execution depth.Qualifications and ProfileWe are looking for individuals who demonstrate:5+ years in SaaS product design, with enterprise exposureDemonstrated ability to design sticky, referral-driven B2B productsStrong experience designing dashboards and data visualizationsDeep understanding of enterprise adoption psychologyExceptional proficiency in Figma and scalable design systemsAnalytical fluency with A/B testing and usage metricsAbility to operate as a high-output individual contributorCandidates may come from high-growth B2B SaaS platforms where product experience directly influenced retention and expansion.Cultural FitWe value designers who:Think in systems, not screensTie design decisions to measurable impactPrefer ownership over oversightMove quickly and iterate decisivelyAre comfortable operating at...