Senior Executive, Account Management

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Senior Executive, Account ManagementFull-timeCompany Description“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’). foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently! If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity. foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide  We are looking for a highly-driven and motivated Senior Account Management Executive to join our professional and dedicated Commercial Department based here in Hong Kong. Job DescriptionKnow more about the TeamOur Account Management team operates under the Commercial Department, which is responsible for relationship management and strategic business planning, such as tailor-made branding and marketing campaigns, with the aim of growing the accounts’ portfolios in order to achieve their business goals!Roles and Responsibilities Be responsible for building and maintaining strong, long-lasting relationships with our partner restaurantsAct as the key point of contact in portfolio management, assist with high severity requests or issue escalations when necessaryRegular communication with partner restaurants. Activate set of services (compliance performance, promotional deals, online marketing packages etc.) to facilitate portfolio & revenue growth; meet or exceed goals for account retention, development and maintenanceConstant assessment and revision of partners operations, ensuring smooth flow of service throughout the entire delivery processInteract closely with staff members from Content, Sales and Marketing for lead generation, content management, vendor servicesQualificationsQualifications and Requirements2-3 years of experience in an operational sales or account management role, possess outstanding communication and interpersonal skillsPerformance-driven, confident, friendly, have a strong work ethic and positive attitude while working in a fast- paced environmentEnjoy building long term relationship based on trust and improving the operational work-flow with restaurant partnersGood knowledge of online marketing concepts and tools, interested in working in the restaurant industryExcellent command of both English and Cantonese, fluency in Mandarin would be a plusKnowledge in the use of Salesforce is preferredAdditional InformationWhat We OfferOpportunity to take on responsibility from day 1 and have a direct impact on our business & all our customersA vibrant and international team with diverse backgroundSteep learning curve in e-commerce & entrepreneurshipLearning & development programs and skills trainingsFlexible working hours and agile company with a flat hierarchical structureMonthly staff allowance, and corporate discounts including at restaurants, gyms and many moreFree pandapro - Access to special delivery and dine-in offersAgile office environment with a fully-stocked beverage fridge and self-serve beerUnlimited paid leave policyBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendshare this...