Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for planning, organizing, and executing events at the hotel. This role involves coordinating with clients, vendors, and internal teams to ensure all event details are managed efficiently and effectively. As an Assistant Event Manager, you’re not just supporting event delivery – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here’s what you’ll do during a typical day:
- Support event communications: Draft client correspondences, Banquet Event Orders (BEOs), convention resumes, and internal memos, on behalf of the event services team and hotel leadership
- Maintain accurate event data: Input, update, and proofread event and guest details in the computerized function book (FDC) and order guest room rate cards
- Prepare client kits: Maintain and distribute meeting/convention orientation details for client introductory kits
- Compile meeting files: Create and organize Meetings & Conventions binders by gathering key details from sales files and ensuring all event information is accurately compiled and accessible
- Provide administrative support: Answer phones, manage email inbox, process incoming and outgoing mail, route correspondence as needed, and perform other general office duties
- Technical Proficiency: Comfortable using hotel management software (e.g., Delphi, Salesforce, OnQ, Market Planner Survey systems).
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
In addition, this role requires the following minimum qualifications:
- Diploma or degree in Hospitality, Events Management, or related field.
- Minimum 3 years in event planning or coordination, preferably in a hotel or hospitality environment.
- Proven ability to plan, organize, and execute events of varying scales.
- Strong focus on guest satisfaction and client relationship management.
- Excellent verbal and written communication; confident in liaising with clients, vendors, and internal teams.
- Basic understanding of budgeting and cost control for events.
- Experience coordinating with external suppliers and service providers.
- Familiarity with event promotion and basic marketing principles.
- Highly organized with the ability to manage multiple tasks and deadlines.
- Comfortable using event and hotel management systems (e.g., Delphi, OnQ, Salesforce).
- Collaborative mindset with the ability to work cross-functionally.
- Willingness to work evenings, weekends, and holidays as required by event schedules.