Solutions Architect

HomeOpen positionsVacancySolutions ArchitectDepartment: Customer ExperienceLocations: TokyoJob Requisition ID: JR001883Apply nowAbout the Role The Innovation Architect acts as a Solution Architect for collaboration and ways of working within Miro’s Miro Optimization Services & Training (MOST) program. MOST is Miro’s annual professional services subscription designed for enterprise customers who need ongoing, flexible access to expert guidance—not a one-time project. Customers receive 240 hours per year of services to help them design, implement, and scale collaboration solutions in Miro across teams, functions, and geographies. In this role, the Innovation Architect partners with customers to translate business strategy into scalable collaboration architectures inside Miro. This includes diagnosing workflow and adoption challenges, designing governance and operating models, and shaping a structured, outcomes-driven solution roadmap that evolves as customer needs change. Innovation Architects operate as trusted advisors to both business and technical stakeholders. They design end-to-end collaboration solutions by combining process design, workspace architecture, governance, and enablement to ensure customers achieve measurable value from Miro What you'll do Lead discovery to understand customer goals, workflows, and pain points; translate findings into a structured MOST game plan aligned to their 240-hour allocation Facilitate vision, alignment, and prioritization sessions to help customers define outcomes, success criteria, and adoption milestones Conduct collaboration, workflow, and workspace assessments; synthesize insights and provide clear recommendations for improvement Design and implement governance frameworks (workspace structure, naming, access, lifecycle, templates) that reduce risk and support long-term scalability Guide customers through change-management initiatives, including communication plans, stakeholder alignment, and rollout sequencing Coach teams on Miro best practices, intelligent templates, AI workflows, and techniques to streamline planning, retrospectives, decision-making, and cross-functional work Facilitate workshops across Agile ceremonies, product development, innovation, research, design thinking, and strategy development Build lightweight prototypes, templates, and reusable workflows that accelerate customer adoption and demonstrate the art of the possible Partner with IT/Admin stakeholders to establish standards, reduce tool sprawl, and drive consistency in workspace setup and governance Recommend process optimizations that increase operational efficiency, improve collaboration quality, and reduce context switching Provide ongoing advisory support throughout the MOST subscription, updating forecasts, adjusting plans, and ensuring hours are used strategically Track progress against milestones and outcomes; flag risks early and help customers re-prioritize work as business needs evolve Collaborate with CSMs, Architects, and Engagement Managers to ensure consistent delivery and alignment across customer stakeholders Contribute to internal playbooks, templates, and delivery assets that improve team leverage and delivery efficiency across Professional Services Stay current on Miro innovations, AI features, and collaboration trends to continuously uplevel customer guidance What you'll need 6+ years in consulting, change management, Agile transformation, digital collaboration, or similar fields Experience supporting enterprise-scale teams through workflow, process, or tool adoption initiatives Proven ability to lead structured discovery, synthesize insights, and define actionable recommendations Strong record of enabling cross-functional teams (IT, Product, Design, Strategy, PMO, Engineering) to adopt new tools or improve collaboration maturity Technical Skills: Familiarity with collaboration governance frameworks, workspace architecture, and lifecycle management Experience with Human-Centered...